IT Support

4 days ago

Singapore Alphaeus Pte. Ltd. Full time

IT Support / Service Desk Analyst (12-Month Renewable Contract)Job Highlights: Competitive salary up to $3,450/month & Annual Bonus Opportunity to work in a large, well-established IT support environment Gain experience supporting government operations Excellent exposure to IT Service Management (ITSM) and ITIL processes Responsibilities: Provide first-level IT support via phone and email with a focus on First Call Resolution (FCR). Troubleshoot hardware, software, and network issues effectively. Respond promptly to incoming support requests and service tickets. Escalate unresolved incidents to higher-level support teams when required. Track, manage, and update users on incident progress until closure. Log all issues accurately and maintain detailed documentation in the IT Service Management (ITSM) system. Prioritize and classify incidents based on urgency and impact. Identify recurring issues and report them to the Team Lead. Requirements: Minimum Nitec in Information Technology or a related discipline. At least 1 year of experience in IT Helpdesk, Technical Support, Service Desk, or Desktop Support roles. Hands-on knowledge of Windows OS & Active Directory (user

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