Data Center Support

1 week ago

Singapore Foxys IT Full time
  • Must have at least 3 years' experience of IT infrastructure working in an in-house datacentre.
  • Basic hardware support not just limited to manual power cycling of devices as well as replacing any hot swappable components on request.
  • Experience in using Service-Now to create changes and CTASK, updates statuses and close down changes on completion.
  • Proactively monitoring Service-now for alerts, incidents and tasks, corresponding and communicating with third-party vendors and internal clients.
  • knowledgeable in technical project requirements to give guidance of physical provisioning, power, cooling and logical network connectivity.
  • Create rack elevation plans and patching schematics using excel and Visio for copper and fibre connectivity.
  • Patching, racking and stacking for installs, following internal best practices & IMAC process.
  • Installation and testing of physical patching to equipment, dressing down and labelling cables.
  • Material control, maintain records of deliveries, storage and update ticketing systems.
  • Daily housekeeping checks, reporting on noncompliance issues, hardware alerts and tracking until remediated.
  • Managing access control process for the datacentre, raising requests tickets for authorised approval.
  • Must have excellent interpersonal skills including: Communication- written and verbal and be able to be articulate in negotiating and reaching agreements for project work and problem solving.
  • A flexible approach is a must: Predominately working week days 9 – 5 in Singapore but would be required to cover project work after 19:00 on week days and at weekends when necessary, occasionally would be a requirement to cover workloads at the customers
  • A Pro-active approach is required for this role, to continuously improve services and processes.
  • Excellent Microsoft skills, Excel, Word, Outlook & Teams
  • Emergency call out requires attendance at DC within 1 hour maybe.

Job Type: Contract

Contract length: 12 months

Pay: $3,500.00 per month

Education:

  • Bachelor's or equivalent (Required)

Experience:

  • Data Center: 3 years (Required)

Location:

  • Singapore (Required)

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