IT Service Desk Team Lead
5 days ago
IT Service Desk Team Lead (Up to $4,250 | 12-Month Renewable Contract)Job Highlights: Lead and mentor a team of IT Service Desk Engineers Competitive salary up to $4,250/month 12-month renewable contract supporting government-related IT operations Exposure to large-scale IT service management (ITSM & ITIL) environments Opportunities for leadership development and career growth Responsibilities: Lead and manage a team of Service Desk Engineers providing first-level IT support. Act as the escalation point for complex or unresolved technical issues, providing expert troubleshooting and guidance. Ensure all incidents, service requests, and communications are properly logged and handled within Service Level Agreements (SLAs). Monitor and analyze performance metrics (SLA compliance, productivity, incident trends) and implement service improvement plans. Promote a strong customer service culture and adherence to ITIL and service management best practices. Conduct regular coaching, training, and performance feedback sessions for team members. Manage onboarding, briefings, and development of new joiners. Liaise with external technical vendors when issues require escalation beyond internal support. Identify skill gaps, training needs, and improvement opportunities within the team. Represent the Service Desk during stakeholder meetings, handling clarifications and escalations professionally. Requirements: Minimum 2 years of experience in a Service Desk leadership role, managing at least 10 agents. Minimum 2 years of hands‐on IT support experience (service desk, desktop, or end‐user environment). Strong knowledge of Windows OS, Active Directory, Microsoft Office, and common computing devices (PCs, laptops, tablets, smartphones). Excellent written and verbal communication skills; able to deliver clear guidance and training. Skilled in SLA reporting, incident trend analysis, complaint management, and service quality improvement. Proven ability in situational management and providing quick, effective direction to teams. Open to Singapore Citizens only , due to government security clearance requirements. What We Offer: Competitive monthly salary of up to $4,250. 12-month renewable contract with potential for extension. Opportunity to lead a high-performing IT support team within a government-related project. Exposure to large-scale IT operations and service management practices. Supportive and collaborative work environment. Be careful - Don't provide your
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IT Service Desk Team Lead
5 days ago
Singapore Alphaeus Pte. Ltd. Full timeIT Service Desk Team Lead (Urgent Hiring)Manage and lead the Service Desk team to deliver 1st-level technical support. Act as the escalation point for unresolved cases and provide guidance to the team. Promote a customer service culture to ensure high satisfaction across all support channels. Report to Service Desk Managers on issues that may impact SLAs and...
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Service Desk Lead
1 week ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeWe are looking for an experienced Service Desk Lead to oversee IT service desk operations and ensure timely, high-quality support for end-users across the organization. This role requires strong leadership, excellent communication skills, and hands-on technical expertise to drive service excellence and continuous improvement. Responsibilities Lead the...
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Service Desk Lead
3 days ago
Singapore ALPHAEUS PTE. LTD. Full timeJob Responsibilities: - Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction. - Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes. - Monitor service levels and performance metrics to identify...
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Lead Service Desk
5 days ago
Singapore UNISOFT INFOTECH PTE LTD Full time**Position: Lead Service Desk - End User Support **Requirements**: - Bachelor's degree in a technical field or equivalent practical experience. - ITSM Certified - Proven experience in a technical support role, preferably in a leadership capacity. - Excellent leadership and communication skills, with the ability to motivate and inspire a team. - Demonstrated...
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Team Lead
5 days ago
Singapore RAYTON SOLUTIONS PTE. LTD. Full time5 day work week Location : Changi Airport 2 year contract ( with possibility of extension ) **Team Lead - Job Description**: - Key Responsibilities: - Assist the Ops Manager to oversee the delivery of IT services. - Lead the team of Service Desk engineers to ensure they meet established SLAs and service quality standards. - Provide L1 and L2 on-site /...
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IT Service Desk Manager
7 hours ago
Singapore RAYTON SOLUTIONS PTE. LTD. Full time5 day work week : Monday to Friday Location : Changi Airport Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.• Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk...
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IT Service Desk Manager
5 days ago
Singapore Rayton Solutions Full time5 day work week : Monday to Friday Location : Changi Airport Responsibilities Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and elevate lapses or complaints relating to the Service Desk Engineers to the team. Leads the team to perform service recovery in the event of issues....
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IT Service Desk Manager
5 days ago
Singapore MONETEC PTE. LTD. Full timeLocation: Changi Airport Work Week: 5 Days Salary Range: SGD 5,000 – 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience. Key...
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IT Service Desk Manager
7 hours ago
Singapore MONETEC PTE. LTD. Full timeLocation: Changi AirportWork Week: 5 DaysSalary Range: SGD 5,000 - 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.Key...
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Customer Service Executive
2 weeks ago
Singapore Sea-lead Full timeSeaLead is a global shipping line connecting emerging markets with major economies through container shipping and liner services. Founded in 2017 and headquartered in Singapore. SeaLead initially started with feeder services and then expanded into long-haul liner services over time. Operating in 51 locations and servicing 77 ports worldwide, SeaLead provides...
