Service Desk Agent

2 weeks ago

Singapore U3 INFOTECH PTE. LTD. Full time

Job Title: Service Desk Agent (12-hour Shift)Work Location: Ang Mo Kio Budget: Up to $3,100 per month Openings: 6 positions Duration: 1-year assignment (renewable subject to performance & business needs)Position Summary We are seeking Service Desk Agents to join our team tagged to a large scale IT Company. You will provide IT support in a 12-hour rotating shift environment, ensuring timely resolution of incidents, effective communication, and adherence to service levels. Key Responsibilities Provide first-line IT support and incident resolution for end-users. Handle inquiries related to Microsoft Office 365 and basic IT troubleshooting. Log, categorize, and escalate incidents in accordance with ITIL Service Management processes. Ensure issues are followed up to closure within defined SLAs. Work collaboratively with resolver teams to manage escalated cases. Requirements Education: Higher Nitec/Diploma or higher in IT-related fields. Mandatory Skills: Microsoft Office 365. Preferred Skills: Microsoft Windows OS troubleshooting, ITIL IT Service Management (knowledge/certification preferred)Experience: At least 1 year in IT Service Desk, Desktop Support, or End-User Support roles. Employment Details Shiftwork: Yes – 12-hour shifts (rotating day/night). Allowance: Day shift: $10/shift, Night shift: $22/shift Annual Leave: 10 days (12-hr shift workers only). Notice Period: 1 month (applies to both parties). Start Date: Immediate or within 1 month (subject to background/education verification & work pass approval if required). Standby Duty: Not required. Application Process: If you possess the required skills and are ready to take on a dynamic role, we encourage you to apply. Share your resume at U3 Privacy policy for job applicants: When you apply, you voluntarily consent to the collection, use, and disclosure of your personal data for recruitment/employment and related purposes #J-18808-Ljbffr

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