Service Desk Support

Position Summary The Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence. The...

**Hot opportunity to work onsite with a Global Investment Banking/Technology firm.** **Description** The Executive Service Desk team is the front-door to IT support and the first line BlackRock employees will interact with. It is responsible for the quick and concise logging of client support tickets and they have the ability to reset passwords and perform...

**Call Support Engineer / Service Desk Engineer** Our Esteemed and Reputable Client is looking for a **Call Support Engineer / Service Desk Engineer **Requirements**: - Good in IT Helpdesk/ Desktop. - Proficient in Level 1 & 2 Support/ Helpdesk/ Call Support. **- **Experience in handling IT Desktop, Service Desk and Helpdesk experience. - Experience in...

**Job Description**: The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our...

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients. Having excellent...

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens. **Role and Responsibilities**: - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within...

Job Title : Service Desk Engineer (Field Support, Concierge and Service Desk)Location : Singapore Reports to : Service Desk Lead Engineer (Tech / Tech Infra & Ops)Working Hours : Shift Working Hours (24X7) including weekend and public holidays A. Overall Purpose Of The Job As a member of the Service Desk team, this position serves as a single point of...

**Job Roles** **Job Descriptions** - Provide first level client support. - Receive, document, and categorise IT incidents reported by end-users. Follow predefined procedures to resolve incidents, ensuring mínimal disruption to business operations. - Process and fulfil service requests submitted by users. This may involve provisioning new accounts,...

Excellent communication skills - Interpersonal skills, active listening - 1 year previous Service desk or equivalent experience - Excellent organisational skills - 1 year previous Service desk or equivalent experience - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems, MS Outlook and...

Provide 1st Level Support to users Registers, classifies and categorizes incidents and service requests, and undertakes an immediate effort in order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)] Pro-actively interacts and gathers additional information from customer/users, as required Escalates next level of technical support...