Associate - Health & Benefits, Client Management
16 hours ago
**Description**: **The Role** - Responsible for the design and implementation of effective employee benefits programmes and the subsequent day-to-day management of all client service activities. - Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you. - Responsible for actively cross selling existing clients. - Responsible for client retention. - Responsible for implementing and maintaining compliance systems in accordance with the WTW Excellence Model. Key Tasks: Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service: - **Account Management** - Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated group. - Maximizing account profitability for each client by: - achieving optimum remuneration consistent with competitive premium level as compared with services provided. - managing credit control - monitoring workload - Developing the "total service programme" for each client by promoting the full range of WTW solutions & offerings where a need exists. - Enhancing/building client relationships and getting to know clients including decision makers. - Collaborate with internal teams including shared services team (Global Delivery Centre in Manila) on necessary client deliverables. - Preparation of communication materials and conducting employee communication sessions to share / explain coverage & claims processes / procedures to employees, when required. - Facility Clients (Direct Servicing Model): Handles & responds to clients’ escalation matters - **Account Administration** - Ensuring that the following are current for each client: - Client Data File(s) - Client Service Status Record (BOR) - Minutes of Clients Meetings - Communications in accordance with Group Standards - **Governance, Compliance & Control** - Act with integrity in carrying out duties & responsibilities - Act with due care & diligence - Ensure observation of proper standards of market conduct - Ensure data quality & accuracy for client deliverables - **General** - Enhancing Company’s profile amongst clients - Ensuring compliance with the requirements of Company’s Quality Standards - Ensuring no Errors & Omissions claim arises out of clients. - Building carrier relationship - Monitor/control workflow priorities in the team to ensure goals/target are achieved - **Assist/undertake any other duties as may be required.** **Qualifications**: **The Requirements** - Minimum of 2-3 years' experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry. - SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI - Excellent ability to communicate effectively with a strong focus on customer service - Good oral and written communication skills - Have knowledge of the Singapore vendor marketplace - Technical proficiency in Singaporean employee benefits - Broad understanding of compliance issues related to local legislation - Proficiency in Microsoft Office (especially Excel and Word); - Proficiency in English language - Competencies: - Client Focus - Influence and Selling - Results Focus - Collaboration - Thought Leadership and Innovation **Equal Opportunity Employer
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Client Relationship Manager
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Singapore MERCER HEALTH & BENEFITS (SINGAPORE) PTE. LTD. Full time**Client Relationship Manager, Employee Benefits** **We will count on you to**: - Build excellent relationships with your assigned portfolio of appointed corporate clients. - Deliver service within/exceeding clients’ expectations in the SME team. - Help prepare and implement business plans and goals. - Build long-term relationships with key client...
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Client Relationship Manager
2 weeks ago
Singapore MERCER HEALTH & BENEFITS (SINGAPORE) PTE. LTD. Full time $90,000 - $120,000 per yearMercer Marsh Benefits is seeking candidates for the following position based in the Singapore office.Client Relationship Manager, Employee BenefitsWe will count on you to:Build excellent relationships with your assigned portfolio of appointed corporate clients.Deliver service within/exceeding clients' expectations in the SME team.Help prepare and implement...
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Associate - Health & Benefits, Client Management
16 hours ago
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Associate - Health & Benefits
16 hours ago
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Associate - Health & Benefits
16 hours ago
Singapore WTW Full time**The Role** - Responsible for managing customer relationships in the area of health & benefits - Define the scope of the methodology and proposal preparation and consulting contracts. - Project management of complex clients, guaranteeing delivery on time, within budget and with high quality - Manage H&B vendor renewals and negotiations - Design efficient...
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