Customer Service Representative

**Position**:
Founded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique.

Part of LVMH Group, Bulgari offers a multitude of positions and activities around the world. Endless possibilities and dynamic career opportunities are available for both experienced professionals and recent graduates. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.

BVLGARI is looking for an energetic and highly driven **Customer Service Representative**to join our dynamic team here in Singapore.

**Job responsibilities**:
**Job Purpose**:
You will be an integral member of Bulgari Logistics and Customer Service team supporting the Asia Pacific region representing our prestigious brand name. The incumbent will play an important role to provide premium service and navigating effective and timely support to our stores as well as business partners within the region. Establishing a strong relationship and a good understanding of each market segment’s needs are vital attributes to the success of this role. This position will be based in the Bulgari Singapore office, reporting to the regional Customer Service Manager.

**About the JOB**

In this role your duties will include:

- **Responding to Inquiries**:Addressing customer inquiries promptly and providing information on product availability, expected delivery dates, order status, and general product information.
- **Processing Orders**:Managing the entire order process from entry to shipment, meeting KPIs. This includes order entry, maximizing fulfillment rates, and ensuring a smooth delivery process.
- **Inventory Management**:Tracking target stock levels (TSL), anticipating potential stockouts, and coordinating with relevant departments to ensure product availability.
- **Shipping and Logistics**:Arranging deliveries, tracking shipments and handling any logístical issues such as missed shipments or delivery delays. Managing reverse logistics for returns and claims.
- **Invoicing**:Ensuring orders are correctly invoiced and issued timely.
- **Reporting**:Providing regular reports on open orders, TSL coverage etc.
- **Relationship Management**:Building and maintaining strong relationships with clients in B2B role, handling feedback and complaints effectively and efficiently.
- **Collaboration**:Working closely with internal teams (sales, merchandising, logistics, supply chain, etc.) to ensure smooth order processing and customer satisfaction.
- **Systems and Tools**:Utilizing SAP/HANA and MS Office proficiently for all tasks

**Profile**:
**About YOU**:
We are looking for a unique and amazing talent, who brings along the following:

- Minimum Diploma preferably in Logistic/Supply Chain/Business Administration
- Knowledge of the order management procedures
- Knowledge of the main product category, geographical areas, distribution channels
- Knowledge of KPI calculation and reporting
- Minimum 5 years in Customer Service field

**Additional information**:
Bulgari is an equal opportunity employer. We celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs.

**_BVLGARI _**
**MAISON***:

- Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back - to nature and to the community. In 2024 the Maison announced the creation of _Fondazione Bvlgari _, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.