Project Manager

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

ROLE PROFILE:
Project Manager

ROLE PURPOSE:
The jobholder is a member of a team that is responsible for supporting their Operating entity in ensuring that systems and processes meet Company objectives, achieve business targets, and reflect best practice.

As a Project Manager, they are responsible for the planning, control and successful delivery of nominated operational projects, by managing and leading dedicated projects, ensuring that the objective of each project is realised within the timescales agreed and on budget. This may involve the management of others either on a temporary or permanent basis, as dictated by the requirements of each project.

They will act as the interface between the Operating Entity and the business units with the Operating Entity, ensuring that appropriate expertise is allocated to projects and issues are raised and progressed with the appropriate stakeholder.

They will ensure that all solutions are delivered in accordance with Company/Group policies, to achieve targets, develop the business and deliver an excellent and comprehensive service.

KEY ACCOUNTABILITIES:
Planning/Reporting:

- Manages assigned projects and contributes to other project as required
- Ensures appropriate MI is made available to management teams within the Operating Entity so that progress against key performance indicators can be measured (e.g. Operations Dashboard)
- Provides requests for ad hoc relevant management information, as required
- Supports the delivery of the annual Operations plan, as required

Technical:

- Plan and execute the implementation of key business projects as directed, within specific timescales and budgets by means of:
Analysis, specification and documentation of business user requirements and translation of these into specifications (e.g. Operating Procedure Manuals, Policies, Process Flow Charts etc)

Planning and control of projects adopting standard project management practices and utilising appropriate recording systems (e.g. Teamwork)

Key Stakeholder management

Post implementation review of the operational impact of the changes
- Own and be responsible for the day-to-day management of all stages of allocated projects, including appropriate reporting, updates to senior management and escalation/mitigation of risks
- Acts as a focal point for future development of business efficiency related initiatives
- Leads ad hoc reviews/internally based project work

Policy, Process and Procedures:

- Ensures up to date records are kept on computer systems
- Works with managers to propose and drive enhancements to processes to ensure these are relevant for current business structures and needs

Environment, Customer Focus and Relationships:

- Develops strong relationships with suppliers
- Negotiates with suppliers to provide bet balance of quality, service and price
- Maintain any ongoing service and supply contracts appropriately and cost effectively
- Represents their Operating entity internally, with regards to project related matters
- Behaves with all clients (both internal and external) fairly and ethically
- Shares information that could be beneficial to the Operating Entity/Group

People Management/Personal Development:
The job holder has no direct line management responsibility for others
- Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
- Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
- Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance:
The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below.
- Ensures compliance of self with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
- Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
- Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements (which will include those of direct