Chapter Operations Analyst I

2 days ago

Remote, Singapore Project Management Institute Full time

Are you a dreamer, innovator, thinker and a doer who believes in contributing to something that makes a difference?

Bring your passion. Join PMI.

How will you make a difference to PMI?
The Chapter Operations Analyst I, supports regional stakeholders as assigned, collaborates with chapters regarding policies, procedures and bylaws amongst other important operational areas to ensure each chapter is fully capable of operating at the most effective and efficient level possible.

**What you’ll bring to the role**:

- You will review, revise, and recommend chapter policies and identifiy process improvements to ensure a stronger chapter operation.
- Partners with Chapter Engagement Partners to help support successful implementation and adoption of new programs and services targeting chapter leader growth and development.
- You will serve as a resource for chapters and mentors to effectively manage governance issues and questions, addressing and resolving issues when appropriate and escalating to department leadership as needed.
- You will utilize data from a variety of sources, such as the Chapter Reporting System, monitor and report on overall performance for assigned regions.
- Support chapters in the successful design and delivery of relevant and engaging events.
- You will serve as a dedicated resource between chapters and Customer Care to effectively respond to complex matters that span multiple departments.
- Ensure accurate and current volunteer information as well as quality assurance checks, updates and feedback with volunteers and staff. Participate to support volunteer role descriptions, system tools, messaging and training.
- You will review, respond, and approve PMI Chapter by-laws submissions, coordinating with appropriate internal stakeholders to ensure compliance and legal standing within PMI policy.
- Participate in and contribute to the policy manual development, process updates and documentation, and associated templates, as well as related department operating procedures.

**Role Qualifications**:

- Bachelor’s degree in business or other related field preferred. Equivalent experience may be considered.
- 1-3 years experience administering processes for dispersed geographic groups and governing documents (bylaws, policies).
- General knowledge of association laws and general practices (Anti-Trust, UBIT Tax, Non-Profit Classifications) preferred.

What you can expect from us

We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..

**Join us and you’ll get**:

- an excellent total package, with compensation and benefits based upon your geographic location.
- skill development opportunities, to help you grow now and into the future.
- access to a global network, to enrich your professional experience.
- flexible options to help balance work time and your time
- award and bonus opportunities.

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