IT Helpdesk I

Job Title: IT Helpdesk I

Job Summary:

We are seeking a motivated and detail-oriented IT Helpdesk I to join our team. The ideal candidate will provide first-level support to end-users, assisting with technical issues and ensuring a smooth operation of IT services.

Key Responsibilities:

• Respond to user inquiries and provide technical support via phone, email, and in-person.
• Troubleshoot hardware and software issues, escalating complex problems to higher-level support as needed.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Assist in the setup and configuration of new hardware and software.
• Provide training and guidance to users on IT systems and applications.
• Collaborate with team members to improve support processes and user experience.

Skills and Qualifications:

• Basic understanding of computer systems, networks, and troubleshooting techniques.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Customer service-oriented mindset with a focus on user satisfaction.
• Familiarity with ticketing systems and remote support tools is a plus.
• Willingness to learn and adapt to new technologies.
• 1+ year of experience in IT support or helpdesk environment preferred.

Education and Experience:

• High school diploma or equivalent; relevant certifications (e.g., CompTIA A+) are a plus.
• Previous experience in a helpdesk or technical support role is preferred but not required.

We are an equal opportunity employer and welcome applications from all qualified individuals.