Operation Manager
3 days ago
**Responsibilities**:
- Oversee IT Operations, including day-to-day operations
- Tracking of issue logs, reporting of issue response and resolutions of issues to meet SLA
- Lead the team to investigate the root cause of issues and plan for and carry out deployment of patches
- Report the status of issue resolutions with system users
**Requirements**:
- Bachelor’s Degree/Diploma in Engineering (Computer/Telecommunication), Computer Science / Information Technology or equivalent
- At least 5 years relevant experience in managing IT Operations
- Knowledge and hands on working experience in Windows platform, helpdesk operations will be required.
- Self-motivated, result-oriented, and able to lead and front customer in the investigation of technical issues.
- Certification in ITIL is a plus
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