Reservations Assistant

2 weeks ago

Changi East Region, Singapore Plaza Premium Group Full time $28,000 - $42,000 per year
  • Processes reservations by mail, telephone, central reservation systems referral.
  • Processes reservations from the sales office, other departments, corporate companies and travel agents.
  • Knows the type of rooms available as well as their location and layout.
  • Knows the credit policy of the hotel and how to code each reservation.
  • Determines room rates based on the selling tactics of the hotel.
  • Prepares letters of confirmation.
  • Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the hotel's policy on guaranteed reservations and no-shows
  • Tracks future room availabilities on the basis of reservations.
  • Handles daily correspondence. Responds to inquiries and makes reservations as needed.
  • To be aware of all front office procedures
  • Any other ad-hoc duties assigned

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