Reservations Officer

RESERVATIONS OFFICER

Mandarin Oriental, Singapore is looking for a Reservations Officer to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at Mandarin Oriental, Singapore within the Reservations Department in Singapore, the Reservations Officer is responsible in playing a vital role in carrying out room sales via telephone or correspondences, ensuring that all information furnished to guests are accurate and appropriate. He/She will ensure that all data entry into systems are error free. The Reservation Officer reports to the Reservations Manager.

As Reservations Officer, you will be responsible for the following duties:

• Safely drive guests to designated locations, including airports, restaurants, attractions, and other destinations, in accordance with their requests and the hotel's policies.
• Maintain a clean and well-maintained vehicle at all times, ensuring it is presentable and in good working condition.
• Provide assistance with loading and unloading luggage or any other items as required.
• Create a positive and welcoming atmosphere for guests, demonstrating professionalism, courtesy, and respect at all times.
• Greet guests with a warm and friendly demeanour, addressing their needs and preferences with promptness and attentiveness.
• Adhere to all traffic laws, regulations, and hotel policies to ensure the safety of guests.
• Maintain clear and effective communication with the concierge team, front desk, and other hotel departments to coordinate transportation arrangements.
• Conduct routine inspections of the vehicle, checking for any issues or concerns that may affect safety or performance.
• Keep abreast of changes in transportation schedules, road conditions, and local events.
• Ensure that all correspondence are replied within 24 hours.
• Ensure prompt and accurate answering of all incoming calls within 3 rings.
• Suggest appropriate or ideal package to guests according to the information that was provided.
• Ensure that all follow-up are done promptly and efficiently.
• Upsell wherever possible.
• Ensure that all bookings are retrieved and entered into PMS within the same day.
• Ensure that all daily reports are printed promptly.
• Ensure that daily tasks of no-show, traces, missing correspondence and car transfer reports are followed up promptly and efficiently.

As Reservations Officer, we expect from you:

• At least 1 year experience in luxury hotel industry (any department)
• Good computer skills
• Fluent in English (Written and Spoken)
• Excellent telephone etiquette

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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