Officer, Reservation

20 hours ago

Central Singapore CapitaLand Full time

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

**Job Description**:
The responsibilities also include the following:

- Answer all incoming calls within the service level, and in a professional, helpful and engaging way.
- Ensure all reservation details are entered timely and accurately into the system.
- Maintain a positive selling approach to maximise yield in both occupancies and rates.
- Ensure external and internal customer expectations are being met and guest needs are satisfied.
- Other reservation or sales support related tasks:

- Assist with group bookings and coordinate with various departments with regards to the requirements and billing instructions
- Preparation of commission letters for property agents and follow-up with the Finance Department.
- Liaise with corporate bookers on in-house guest extension of stay and to coordinate with the respective properties.
- Create and maintain company profiles in the relevant softwares (ie; Sabre, Salesforce and RMS - the Property Management System).
- The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

Job Requirements
- Preferably at least a Diploma in Hotel Management
- Good written and oral communication skills
- Possess excellent telephone etiquette, with good interpersonal skills.
- Have a customer-oriented nature.
- Meticulous, ability to multi-task and work independently
- Willing to learn on the job with the right attitude

**Benefits**:

- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
- Closing Statement:

- At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

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