Reservations Officer

Reservations Officer
- JR-02113
- Rooms
- Full time
- Permanent- Mandarin Oriental, Singapore

**RESERVATIONS OFFICER**

Mandarin Oriental, Singapore is looking for a Reservations Officer to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

**About the job**

Based at Mandarin Oriental, Singapore within the Reservations Department in Singapore, the Reservations Officer is responsible in playing a vital role in carrying out room sales via telephone or correspondences, ensuring that all information furnished to guests are accurate and appropriate. He/She will ensure that all data entry into systems are error free. The Reservation Officer reports to the Reservations Manager.

**As Reservations Officer, you will be responsible for the following duties**:
**Reservation Management**:

- Accurately enter reservation details into the property management system (PMS) or reservation software.
- Confirm reservations and send booking confirmations to guests promptly.
- Update and manage reservations, including modifications and cancellations.
- ** Guest Interaction**:

- Provide information to guests regarding room availability, rates, hotel services, and promotions.
- Offer personalized recommendations based on guest preferences and needs.
- Handle special requests and ensure they are communicated to relevant hotel departments.

**Billing and Payment**:

- Ensure accurate billing information is captured at the time of booking.
- Process deposits, prepayments, and final payments in compliance with hotel policies.

**Overbooking Management**:

- Monitor reservation levels and room availability to avoid overbooking.
- Collaborate with the Front Office and Revenue Management teams to ensure maximum occupancy and profitability.

**Record Keeping & Reporting**:

- Maintain accurate records of all reservations and cancellations.
- Prepare daily reports on reservations and occupancy status for management review.

**Customer Service**:

- Respond to guest inquiries, concerns, and complaints in a timely and professional manner.
- Ensure a high level of guest satisfaction through effective communication and problem-solving.

**Collaboration with Other Departments**:

- Communicate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.
- Work closely with the sales and marketing teams to promote special offers, packages, and hotel events.

**As Reservations Officer, we expect from you**:

- At least 1 year experience in luxury hotel industry (any department)
- Good computer skills
- Fluent in English (Written and Spoken)
- Excellent telephone etiquette

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

**We're Fans. Are you?