Reservation Officer

6 days ago


Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full time

Processes reservations by mail, telephone, central reservation systems referral.
- Processes reservations from the sales office, other departments, corporate companies and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow colleagues.
- Tracks future room availability on the basis of reservations
- To be aware of all front office procedures
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
- Willing to undertake any reasonable request made by management in any other areas of the house.
- Any other ad-hoc duties assigned

**Requirements**:

- Diploma in Tourism and Hospitality or related field
- Preferably with minimum of 1 year.
- Excellent interpersonal and communication skills, with the ability to build relationships and work effectively with employees at all levels.
- Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.


  • Reservation Officer

    2 weeks ago


    Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full time

    The **Reservations Officer **responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation requests are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation bookings promptly in accordance...

  • Reservations Officer

    2 weeks ago


    Singapore Conservatorium Hotel Full time $30,000 - $60,000 per year

    Reservations OfficerJR-02113RoomsFull timePermanentMandarin Oriental, SingaporeRESERVATIONS OFFICERMandarin Oriental, Singapore is looking for a Reservations Officer to join our Reservations team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth...


  • Singapore KECK SENG HOTEL PTE LTD Full time

    **Job Description**: - Promote and sell the Hotel products and services - Maintain a high level of product and service knowledge - Develop and maintain a regular pattern of sales activities with regular clients - Prepare and execute action plans which increase reservation sales and associated business - Manage group reservation and rooming list, accept &...


  • Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** As a Reservations Agent, you will be responsible for handling guest inquiries and reservations, providing excellent customer service, and ensuring guest satisfaction. You will be working closely with the front office and sales teams to maximize room revenue and occupancy. **Responsibilities**: - Ensure accurate and timely processing of...

  • Reservations Officer

    2 weeks ago


    Singapore FURAMA PTE. LTD. Full time

    Furama RiverFront, Singapore is currently looking for a detail-oriented Reservations Officer to assist our guests with their booking needs. You will assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on system.Job Descriptions Performing day-to-day Room Reservations sales activities of the...


  • Singapore NSK HOTEL PTE. LTD. Full time

    The Reservations Officer assists the Sales and Revenue department with FIT reservations and group bookings. To receive, confirm and process reservation for the hotel and assist in ensuring maximum potential revenue is captured daily. **Primary Responsibilities**: - Answers, confirms and ensures all bookings are accurately entered into the computer based on...


  • Singapore ONE FARRER PTE. LTD. Full time

    Determine guest needs and quote the appropriate room and rates as per requirements and up-sell Hotel products and services. - Coordinate and communicate with all other business units to ensure a smooth operation. - Maintain knowledge of special rates, offers and any other promotions and packages. - File and organize documents and maintain stationery and...


  • Singapore NSK HOTEL PTE. LTD. Full time

    The Reservations Officer assists the Sales and Revenue department with FIT reservations and group bookings. To receive, confirm and process reservation for the hotel and assist in ensuring maximum potential revenue is captured daily. **Primary Responsibilities**: - Answers, confirms and ensures all bookings are accurately entered into the computer based on...

  • Reservation Officer

    8 hours ago


    Singapore ANRADUS PTE. LTD. Full time

    Job Description Industry/ Organization Type: Hotel Position Title: Reservation Officer / Senior Reservation Officer Working Location: City Hall Working Hours: Shift Work Salary Package: Basic Salary Up to $2,400 Duration: Permanent Key Responsibilities Respond promptly to room reservation inquiries via email and/or phone. Handle credit card information and...


  • Singapore ONE FARRER PTE. LTD. Full time

    Reporting to the Manager, Revenue & Reservation, the incumbent will be responsible for answering and responding effectively to all enquiries pertaining to the hotel’s rooms reservation in a knowledgeable, courteous and prompt manner. Key responsibilities: - Determine guests’ needs and quote the appropriate room and rate as per requirements and upsell...