Reservations Officer

2 weeks ago

Singapore ONE FARRER PTE. LTD. Full time

Determine guest needs and quote the appropriate room and rates as per requirements and up-sell Hotel products and services.
- Coordinate and communicate with all other business units to ensure a smooth operation.
- Maintain knowledge of special rates, offers and any other promotions and packages.
- File and organize documents and maintain stationery and office supplies.
- Perform duties and responsibilities in a confidential manner whenever applicable.
- Assist guests in hotel reservations requests.
- Demonstrate the ability to interact with guests, employees and third parties that reflects highly on the hotel brand experiences.
- Responsible for facilitating reservations operations and procedures within guests, colleagues and public.
- Ensure all reservation information in all correspondences and reservations system is accurate.
- Provide efficient and courteous telephone service to guests and callers.
- Maintain a professional appearance and attitude so as to deliver the highest level of services at all times.
- Be completely familiar with the hotel products and services including operating time and days of the week for all outlets, hotel policies and the computer system.
- Ensure the process for FIT reservations are adhered to.
- Maintain professional business confidentiality.
- Perform related duties and special projects as assigned.

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