Reservation Officer

6 days ago

Singapore Plaza Premium Lounge Full time $30,000 - $45,000 per year
  • Processes reservations by mail, telephone, central reservation systems referral.
  • Processes reservations from the sales office, other departments, corporate companies and travel agents.
  • Knows the type of rooms available as well as their location and layout.
  • Knows the selling status, rates, and benefits of all packages plans.
  • Knows the credit policy of the hotel and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines room rates based on the selling tactics of the hotel.
  • Prepares letters of confirmation.
  • Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the hotel's policy on guaranteed reservations and no-shows.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.
  • Prepares expected arrival list for front office use.
  • Assists in preregistration activities when appropriate.
  • Handles daily correspondence. Responds to inquiries and makes reservations as needed.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow colleagues.
  • Tracks future room availability on the basis of reservations
  • To be aware of all front office procedures
  • To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
  • Willing to undertake any reasonable request made by management in any other areas of the house.
  • Any other ad-hoc duties assigned

Requirements

  • Diploma in Tourism and Hospitality or related field
  • Preferably with minimum of 1 year.
  • Excellent interpersonal and communication skills, with the ability to build relationships and work effectively with employees at all levels.
  • Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.

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