
Reservation Agent Admin
4 days ago
What do we expect from you?
Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.
How your day looks like:
- Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service.
- To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings.
- To be fully knowledgeable in the operation, functionality and standards required in using Opera and TARS System.
- To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue. team, whilst always attempting to gain the highest possible revenue advantage for the hotel
- To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards.
- To update any special requests and billing details in Opera.
- To provide polite and friendly response to all incoming telephone enquiries.
- To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible.
- To process all enquiries and reservation confirmations on the same day as receipt.
- To maintain accurate filing systems for all correspondence within the department.
- To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.
- To identify potential sales leads for the sales team to develop future accounts.
- To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets.
- To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude.
- To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Director of Revenue Management.
How do I deliver this?
Tell it like it is- Authentic, honest, you mean it, sincere, true.
Have fun and make friends -fun, energetic, whimsical, upbeat, "wink", casual.
I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
Play to win - Original, cutting edge, new, "outside the box"; open to new possibilities, different.
Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
-
Reservation Agent
2 weeks ago
Central Region, Singapore HOTEL TRAVELTINE Full time $20,000 - $24,000 per yearHOTEL TRAVELTINE is hiring a Full time Reservation Agent role in Kallang, Singapore. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: $2,000 - $2,400 per monthJob Description & Requirements1. Primary responsibilities1.1 To receive, confirm and process reservations...
-
Reservations Agent
4 days ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $1,900 - $2,000 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 12621 **Job Views** 2 **Job Description**: Roles & Responsibilities Reservations Agent Job Responsibilities: - Handle all aspects of reservations for hotel booking - Answer incoming...
-
Reservation Agent
2 weeks ago
Central Region, Singapore Wyndham Singapore Hotel Full time $31,500 - $32,700 per yearWyndham Singapore Hotel is hiring a Full time Reservation Agent role in Downtown Core, Singapore. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, Afternoon, EveningTuesday: Morning, Afternoon, EveningWednesday: Morning, Afternoon, EveningThursday: Morning, Afternoon, EveningFriday: Morning, Afternoon,...
-
Reservation / Switchboard Agent
1 week ago
Central Region, Singapore Jones Lang LaSalle Property Consultants Pte Ltd Full time $104,000 - $130,878 per yearReservation / Switchboard AgentWork Dynamics - Integrated Facilities ManagementClient: Global BankManage day-to-day duty (Rooms/Calls & Transportation service)To be culturally sensitiveTo deliver work ethically & with integrityTo adhere to all SOPs while performing assigned tasksTo be able to respond to requests for information, services and assistance in a...
-
Reservation Sales Agent
2 weeks ago
Central Region, Singapore Pan Pacific Hotels and Resorts Pte. Ltd. Full time $2,500 - $4,000 per yearPan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific, PARKROYAL COLLECTION and PARKROYAL. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to...
-
Senior/ Reservation Agent
2 weeks ago
Central Region, Singapore Katong Holdings Pte Ltd Full time $4,000 - $6,000 per yearHotel Indigo colleagues are the people at the center of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people...
-
Reservation Admin
1 week ago
Central Region, Singapore Luxury Tours & Travel Pte Ltd Full time $70,000 - $120,000 per yearLuxury Tours & Travel Pte Ltd is hiring a Full time Reservation Admin role in Kallang, Singapore. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonSaturday: Morning, AfternoonSunday:...
-
Reservations Agent
3 days ago
Central Region, Singapore The Standard, Singapore Full time $45,000 - $55,000 per yearResponsibilities:Handle Reservations:Manage and process incoming calls, emails, and online booking requests, ensuring accurate entry of reservation details into the property management system.Customer Service: Deliver exceptional service by addressing guest inquiries, providing information about hotel amenities, rates, and availability, and resolving any...
-
Reservation Admin
2 weeks ago
North Region, Singapore Good Job Creations (Singapore) Pte Ltd Full time $2,500 per yearContract Period: 6 Months (subject to extension and conversion)Working Hours: 9am to 7pm [1 hrs 15mins Break]Working Days: 5 days work week inclusive of weekend and PHSalary: $2.5kJob Description:Handle reservations received via all channels timely and accurately according to SOPsLiaise with bookers and hotels/sales to ensure smooth pre-arrival...
-
Reservations Executive
2 weeks ago
East Region, Singapore Ramada & Days Hotels Singapore Full time $40,000 - $60,000 per yearWe are looking for a dynamic and enthusiastic Reservations Executive to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of all reservations, handling inquiries and bookings in a timing basis, displaying excellent phone and customer...