Programme Manager

• This position is for Lee Kong Chian School of Business (LKCSB).

• Academic & Programme Management

• Lead and oversee end-to-end management of programmes, ensuring a seamless execution, exceptional service delivery and excellent student experience.

• Work with the admissions team to develop and implement recruitment strategies to meet application, admission and enrolment targets.
• Provide strategic guidance and support faculty members on academic matters, including exam administration, grading processes and student assessments to ensure a seamless academic experience.
• Develop and maintain a comprehensive repository of course materials, academic policies and student portal updates.
• Manage course registration, scheduling and evaluations, ensuring adherence to academic policies and deadlines.
• Ensure compliance with institutional and regulatory requirements, including student records management.

• Student & Alumni Engagement

• Serve as the primary point of contact for students, ensuring a high touch service.

• Proactively troubleshoot and provide immediate solutions to help students navigate internal systems, processes and procedures.
• Oversee the planning of student events.
• Maintain and leverage student and alumni databases for relationship management and long-term engagement.

• Accreditation & Academic Review

• Lead efforts in programme accreditation and reviews.

• Establish a data-driven feedback mechanism to track student satisfaction, faculty effectiveness, programme impact and implementing improvements accordingly.

• External Relations & Experiential Learning

• Oversee international study segments, ensuring an immersive and seamless global learning experience.

• Manage partnerships with industry leaders, multinational corporations and global institutions to enhance experiential learning opportunities for students.
• Develop and expand corporate and academic networks, creating opportunities for student engagement beyond the classroom.

• Budgeting & Financial Oversight

• Develop and manage the programme budget, ensuring financial sustainability and efficient resource allocation.

• Work closely with finance teams to ensure accurate forecasting, cost optimisation and revenue tracking in alignment with SMU's business goals.

• Leadership and Team Management

• Drive team performance and achieve programme objectives through effective coaching, guidance and building a collaborative culture. This is done through effective workload distribution, professional development, and best practices.

• Set strategic priorities, optimise workflows and establish best practices to enhance programme efficiency and impact.

• Student Records

• Manage systems related work such as course enrolment, grades processing, credit transfer and exemptions.

• Facilitate lifting of admin hold and LOA applications.
• Administer facets survey.

• Other Duties as Assigned

• Support special projects, events and initiatives that align with the programme's long-term goal.

Qualifications

• Bachelor's degree. Having a Master's degree will be advantageous.
• 5 to 8 years of relevant working experience, preferably in an educational setting.
• Prior experience relevant to this position or acquired in an Institute of Higher Learning (IHL) will be advantageous.
• Exceptional interpersonal skills with a customer service-oriented approach to engage diverse stakeholders and foster collaborative relationships.
• Ability to communicate effectively in Mandarin to liaise with Mandarin-speaking students and partner institutions.
• Proficient in MS Office (Excel, PowerPoint, Word) and video conferencing tools; familiarity with analytical tools such as Power BI is an advantage.
• Strong process-driven mindset, able to manage multiple tasks while maintaining accuracy and attention to detail.
• Willingness to work on weekends and weekday evenings when required, and to travel overseas as necessary.
• A proactive, independent team player with flexibility to perform ad-hoc duties as needed.

Other Information

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.