Parts and After-Sales Executive

2 weeks ago

Central Region, Singapore Powerplus Group Pte Ltd Full time $40,000 - $80,000 per year

Key Responsibilities

  • Customer support and service coordination

  • Be the primary contact for post-sales enquiries (parts availability, pricing, lead times, service requests, warranty).

  • Raise service jobs, schedule appointments, and coordinate with technicians to meet SLAs.
  • Prepare and follow up on quotations, sales orders, delivery orders, invoices, and credit notes.
  • Manage warranty and RMA processes, including documentation, claims submission, and closure.
  • Handle escalations and resolve issues (delays, backorders, DOA/defects) promptly.

  • Parts sales and order management

  • Identify parts requirements using EPC/parts catalogs and technical diagrams.

  • Source and price parts (OEM/aftermarket), negotiate with suppliers, and optimize margins.
  • Process orders end-to-end: picking, packing, shipping, and delivery coordination.
  • Track open orders, expedite critical shipments, and keep customers updated.

  • Inventory and logistics

  • Monitor min/max levels, safety stock, and reorder points; perform cycle counts and stock takes.

  • Maintain item masters, part codes, alternates/supersessions, and BOM links in ERP.
  • Coordinate inbound/outbound shipments, customs/export documentation, and 3PL.
  • Reduce slow-moving/obsolete stock and drive stock accuracy.

  • Commercial and reporting

  • Achieve KPIs for parts revenue, fill rate, OTIF, quotation hit rate, and service CSAT.

  • Prepare weekly/monthly dashboards (sales, margins, aged backorders, warranty KPIs).
  • Support promotions, service contracts/AMCs, and upsell/cross-sell of accessories and services.

  • Compliance and quality

  • Ensure adherence to ISO/QA procedures, import/export controls, and workplace safety.

  • Maintain proper records in CRM/ERP and audit trails for financial and warranty compliance.

Requirements

  • Diploma or Degree in Supply Chain, Mechanical/Electrical Engineering, Business, or related.
  • 2–5 years' experience in parts, after-sales, service coordination, or technical customer service (automotive, heavy equipment, industrial machinery, MHE, marine, HVAC, electronics, or similar).
  • Familiar with ERP/CRM (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) and MS Excel.
  • Able to read technical drawings/parts catalogs; strong product/technical aptitude.
  • Customer-oriented, with strong communication, problem-solving, and follow-up skills.
  • Organized and detail-oriented; able to manage multiple priorities in a fast-paced environment.

Good to Have

  • Experience with warranty/RMA processes and dealer/distributor networks.
  • Knowledge of import/export, INCOTERMS, and basic customs procedures.
  • Basic understanding of service operations and field technician workflows.
  • Certifications in inventory management or logistics (e.g., APICS/CSCP/CPIM).

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