Sales and Marketing Executive

2 days ago

Central Region, Singapore GOLD AND DOLLAR SHOP PTE. LTD. Full time $30,000 - $60,000 per year

Job Responsibilities:

  • Sales & Customer Engagement:

o Prospect and promote jewelry products and services to walk-in customers and online platform users.

o Respond promptly to customer inquiries through various channels (e.g., FB Messenger, Instagram, WhatsApp, Emails, inbound calls).

o Attend to customers' queries in-store and online.

o Be self-motivated and driven to achieve monthly sales targets.

o Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

o Handle complaints and feedback professionally and competently.

  • Inventory & Operations Management:

o Conduct daily stock counts and manage accurate inventory levels.

o Support merchandise transfer, stock take, and inventory counts.

o Assist in scheduling jewelry repairs and ensuring smooth fulfillment processes.

  • Marketing & Content Creation:

o Work closely with the marketing team to develop creative campaigns and strategies to boost sales revenue, both in-store and digitally.

o Create engaging content for social media platforms, including photography, videography, and video editing using tools like Capcut.

o Stay updated with social media trends, platform updates, and algorithm changes to optimize engagement strategies.

o Monitor and analyze social media/digital analytics to recommend new strategies for improved performance.

  • Team Collaboration:

o Collaborate with the operations team to ensure seamless execution of campaigns and promotions.

o Contribute creative input during brainstorming sessions and provide support in planning and executing marketing shoots.

o Build interdepartmental relationships to enhance efficiency and achieve positive outcomes.

Job Requirements:

  • Diploma, Advanced Diploma, or Bachelor's Degree in Marketing, Communications, Media, or a related field.
  • 1-2 years of customer service and/or digital marketing experience; retail or jewelry experience is an advantage.
  • Knowledge of Adobe Creative Suite (e.g., Photoshop), photography, videography, and video editing tools.
  • Service-oriented mindset with excellent interpersonal skills.
  • Self-driven, dynamic, energetic, and positive, with a strong focus on achieving targets.
  • Familiarity with e-commerce processes and platforms is advantageous.
  • Creative and up-to-date with social media trends, especially in the gold and jewelry industry.

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