Customer Liaison Executive

1 week ago

Changi East Region, Singapore SIA Engineering Company Full time $70,000 - $120,000 per year

Key Primary Roles & Responsibilities

1.Customer Interaction & Relationship Management

  • Act as the primary point of contact for customer communication or interactions
  • Build and maintain long-term relationships through delivering actionable insights based on customer feedback.
  • Assist with onboarding and educating customers on the shops process and capabilities

2.Issue Handling & Resolution

  • Manage complaints or feedback and take ownership to resolve issues promptly.
  • Translate customer needs into actionable steps for teams (e.g., operations, engineering, service) and follow up on orders or service requests to ensure satisfactorily delivery.
  • Escalate complex issues to the appropriate departments when necessary.

3.Internal & Cross-Functional Coordination

  • Liaise with internal teams (sales, support, operations line) to address customer needs.
  • Coordinate and facilitate internal workflow (operations line, workshops, ops support, support) to ensure on-time delivery
  • Consolidate production status, expected delivery date and attend Production meeting

4.Billing, Reporting & Sales Support

  • Chase for work approval and consolidate all work done across BMWS for the specific Customer for billing
  • Assist in Compiling postmortem reports (e.g., trends, KPIs, and recurring issues) & suggest continuous improvement and possible upselling opportunities
  • Maintain records of interactions, issues, and resolutions.

Requirements

  • Degree in Engineering (Aerospace / Mechanical / Electronics Engineering) or Business
  • Minimum 2 years of relevant working experience, preferably in the Aviation or MRO industry
  • Problem-solving and conflict resolution skills.
  • Excellent team player with analytical, interpersonal, presentation and communication skills
  • Attention to detail and time management for handling multiple customers and tasks efficiently.

We regret that only shortlisted candidates will be notified.

At SIA Engineering, we are committed to ensuring your personal information is protected and never misused. Personal data collected will be used or disclosed only for the purposes of your job application and potential employment with SIA Engineering, such as for assessing and evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of the personal details and other information provided.

By submitting your application for this position, you consent to:

a) the collection, use and disclosure of your personal data by SIA Engineering for the purposes of your application and potential employment with SIA Engineering, including disclosing such personal data to any of SIA Engineering's subsidiaries, affiliates or related corporations (if necessary for the processing of your job application); and

b) SIA Engineering's retention of your personal data for 1 year for consideration of future job opportunities (where applicable)

Candidates are not required to pay SIA Engineering Company, any Agents, or Sub-Agents representing the organisation a recruitment fee or other fees relating to their application / employment.

  • Customer Liaison

    2 weeks ago

    West Region, Singapore Private Advertiser Full time $22,000 - $26,400 per year

    Be the Voice & Nerve Centre of Our OperationsLocation: TuasSalary: $2,200 – $2,600 per month (commensurate with experience)Hours: 44 hrs/week (Mon–Fri) + alternate full Saturday (Saturday hours paid at overtime rate from the start of the workday for all salary bands)We're looking for an adaptable, solutions‑oriented professional who will be the first...

  • Customer Service Executive

    2 weeks ago

    Changi, Singapore iHub Solutions Pte Ltd Full time $30,000 - $60,000 per year

    About UsiHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today's digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With...

  • Customer Service Executive

    2 weeks ago

    East Region, Singapore ASUS Global Pte Ltd Full time $120,000 - $180,000 per year

    Are you ready to ignite your career and be part of something truly extraordinary?At ASUS, we're In Search of Incredible-and we want you on our teamWe're looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you're fueled by ambition and thrive inÂ...

  • Customer Service cum Operations Executive

    12 hours ago

    Changi, Singapore Soonest Express (S) Pte Ltd Full time $60,000 - $80,000 per year

    We are a publicly listed company based in Taiwan with a strong and growing presence in Singapore. As we continue to expand, we are looking for high-caliber professionals to join our dynamic team.Responsibilities:Handling Customer's inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.Handle Shipment – process...

  • Associate Executive, Patient Liaison Concierge

    2 weeks ago

    Central Region, Singapore Dynamic Human Capital Pte Ltd Full time $40,000 - $80,000 per year

    Our client is seeking a service-oriented individual to join their Patient Liaison Concierge (PLC) team. As the primary liaison for VVIP, VIP, and CIP patients, you will deliver a seamless and personalized care journey, coordinating closely with both clinical and non-clinical teams to ensure the highest standards of service and discretion.Key...

  • Customer Service Assistant

    1 week ago

    East Region, Singapore Senses International Pte Ltd. Full time $40,000 - $60,000 per year

    Unleash your potential with Senses InternationalSenses International believe in unleashing the potential of employees by providing them with a dynamic and stimulating work environment where creativity and expertise intersect to create unparallel fragrances.Senses International have a team of passionate individuals who are dedicated to making a difference in...

  • Patient Liaison Officer

    2 weeks ago

    Central Region, Singapore Tan Tock Seng Hospital Full time $40,000 - $120,000 per year

    Company description: Tan Tock Seng HospitalJob description: JOB SUMMARYAs a Patient Liaison Officer, you will act as the single point of contact for both internal and external stakeholders to coordinate requests from patients and/or NOKs. This will include appointment bookings, admission requests and general patient liaison services.As such, you are...

  • Executive Assistant

    2 weeks ago

    North Region, Singapore BTI Executive Search Pte Ltd Full time $60,000 - $120,000 per year

    Executive Assistant to CEO – Trusted Partner in a Stable Corporate EnvironmentOur client is seeking a dependable and professional Executive Assistant to provide dedicated support to the Chief Executive Officer of a well-established and reputable organisation. This is a vital role for a detail-oriented individual who values structure, professionalism, and...

  • Senior Executive/Manager, Liaison Officer

    2 weeks ago

    East Region, Singapore Yayasan MENDAKI Full time $104,000 - $130,878 per year

    Job SummaryThe jobholder (2-year contract) reports directly to the Assistant Director (Outreach). The jobholder plans and executes outreach efforts and stakeholders' management within the Town under his/her charge to enhance awareness of MENDAKI services and programmes. The jobholder also serves as the point-of-contact to facilitate referrals and increase...

  • Customer Service Executive

    2 weeks ago

    Changi, Singapore Search Personnel Pte Ltd Full time $40,000 - $80,000 per year

    Position : Customer Service Executive (MUST HAVE AIR/ SEA Freight Forwarding)- ALL WELCOMELocation : Tampines Industrial CrescentWorking hours : 5 working days, Monday-Friday 8:30- 5:30Salary (commensurate with experience) : Basic up to $4000 + Performance BonusDuration : PermanentIndustry : Freight Forwarding IndustryMain Responsibilities:Attending to...