Customer Liaison Executive

7 days ago

Changi East Region, Singapore SIA Engineering Company Full time $70,000 - $120,000 per year

Key Primary Roles & Responsibilities

1.Customer Interaction & Relationship Management

  • Act as the primary point of contact for customer communication or interactions
  • Build and maintain long-term relationships through delivering actionable insights based on customer feedback.
  • Assist with onboarding and educating customers on the shops process and capabilities

2.Issue Handling & Resolution

  • Manage complaints or feedback and take ownership to resolve issues promptly.
  • Translate customer needs into actionable steps for teams (e.g., operations, engineering, service) and follow up on orders or service requests to ensure satisfactorily delivery.
  • Escalate complex issues to the appropriate departments when necessary.

3.Internal & Cross-Functional Coordination

  • Liaise with internal teams (sales, support, operations line) to address customer needs.
  • Coordinate and facilitate internal workflow (operations line, workshops, ops support, support) to ensure on-time delivery
  • Consolidate production status, expected delivery date and attend Production meeting

4.Billing, Reporting & Sales Support

  • Chase for work approval and consolidate all work done across BMWS for the specific Customer for billing
  • Assist in Compiling postmortem reports (e.g., trends, KPIs, and recurring issues) & suggest continuous improvement and possible upselling opportunities
  • Maintain records of interactions, issues, and resolutions.

Requirements

  • Degree in Engineering (Aerospace / Mechanical / Electronics Engineering) or Business
  • Minimum 2 years of relevant working experience, preferably in the Aviation or MRO industry
  • Problem-solving and conflict resolution skills.
  • Excellent team player with analytical, interpersonal, presentation and communication skills
  • Attention to detail and time management for handling multiple customers and tasks efficiently.

We regret that only shortlisted candidates will be notified.

At SIA Engineering, we are committed to ensuring your personal information is protected and never misused. Personal data collected will be used or disclosed only for the purposes of your job application and potential employment with SIA Engineering, such as for assessing and evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of the personal details and other information provided.

By submitting your application for this position, you consent to:

a) the collection, use and disclosure of your personal data by SIA Engineering for the purposes of your application and potential employment with SIA Engineering, including disclosing such personal data to any of SIA Engineering's subsidiaries, affiliates or related corporations (if necessary for the processing of your job application); and

b) SIA Engineering's retention of your personal data for 1 year for consideration of future job opportunities (where applicable)

Candidates are not required to pay SIA Engineering Company, any Agents, or Sub-Agents representing the organisation a recruitment fee or other fees relating to their application / employment.

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