Customer Service Executive

3 days ago

Changi, Singapore iHub Solutions Pte Ltd Full time $30,000 - $60,000 per year

About Us

iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today's digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place.

To learn more about us, visit our website at

Job Scope :

1. Cargo & Shipment Handling

  • Verify cargo clearance permits and cargo conditions prior to release to the delivery team.
  • Perform checks to ensure all approvals and documentation are in place before shipment release.

2. Shipment Coordination & Follow-Up

  • Track and follow up on shipments with customers, carriers, co-loaders, transporters, and overseas agents.
  • Handle bookings, shipment tracking, and provide timely updates to clients.

3. Documentation & Communication

  • Prepare and manage airfreight documents.
  • Handle documentation and correspondence with customers to ensure smooth communication and service delivery.

4. Coordination & Liaison

  • Coordinate effectively with carriers, vendors, and internal teams to ensure operational efficiency.

5. Data Entry & System Management

  • Accurately input shipment details, invoices, and other relevant information into the in-house operations system.

6. Operational Support

  • Provide general support to the operations team as needed, contributing to the team's overall performance and workflow.

Requirements:

  • Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
  • Fluency in English
  • Good knowledge of Microsoft applications (Excel, Word, etc)
  • Experience working in a customer service focused environment
  • Ability to multitask, prioritize, and manage time effectively
  • Your unique personality A great sense of humor is an advantage.
  • Fresh graduates are welcome to apply

What We Offer:

  • Employee Health Benefits
  • Opportunity to work with a myriad of brands from various industries. Our clients range from cult beauty brands to multinational technology companies whom you might just get to work closely with
  • An administrative job that doesn't limit you to sitting at a desk the entire day.
  • Attractive career growth possibilities
  • Opportunities for training and development

  • Customer Service Executive

    2 weeks ago

    Changi, Singapore Airpak Express Pte Ltd Full time $40,000 - $60,000 per year

    Act as the main liaison between shippers and consignees, ensuring smooth communication and coordination.Respond to customer inquiries and provide accurate quotations for ad hoc or special shipping requests.Manage customer service and sales support, covering both pre-sales and post-sales activities.Foster a results-driven culture with a strong emphasis on...

  • Customer Service Executive

    1 week ago

    Changi, Singapore DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **About the position**: The Customer Service Executive is primarily responsible for the liaising with DSV’s customers and coordinating with the operation team, identifying...

  • Customer Service Executive

    4 days ago

    Changi, Singapore Search Personnel Pte Ltd Full time $40,000 - $80,000 per year

    Position : Customer Service Executive (MUST HAVE AIR/ SEA Freight Forwarding)- ALL WELCOMELocation : Tampines Industrial CrescentWorking hours : 5 working days, Monday-Friday 8:30- 5:30Salary (commensurate with experience) : Basic up to $4000 + Performance BonusDuration : PermanentIndustry : Freight Forwarding IndustryMain Responsibilities:Attending to...

  • Customer Service Officer/executive

    4 days ago

    Changi, Singapore Union Air Freight (S) Pte Ltd Full time

    Quote and propose air freight solutions to customers - Coordinate with airlines on rates and bookings - Liaise with customers on export shipment instructions and booking updates - Liaise with vendors eg, DG specialist, fumigation, marine insurance, etc - Prepare job sheets for Operations to follow up - Check shipments status / uplift - Job costing - Resolve...

  • Customer Service Officer

    1 week ago

    Changi, Singapore National Service Resort & Country Club Full time

    **The Job**: - Handle booking of golf slots for members and corporate members - Perform registration and issuance of course tickets - Keying in of golfers’ scorecards - Answering of phone enquiries - Tally all transactions made for the day and ensure errors are amended and accountable for by the end of the shift/day - Ensure that ISO Quality Procedures...

  • Customer Service Officer

    2 days ago

    Changi, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    **The Job**: - Handle telephone/walk-in enquiries regarding bungalow bookings and reservations - Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay - Ensure seamless and smooth check in/out of guests/members - Collect payment for bungalow rentals and facilities usage - Compile and tally...

  • Customer Service Officer

    2 weeks ago

    Changi, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    **The Job**: - Handle telephone/walk-in enquiries regarding bungalow bookings and reservations - Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay - Ensure seamless and smooth check in/out of guests/members - Collect payment for bungalow rentals and facilities usage - Compile and tally...

  • Customer Service Officer

    2 days ago

    Changi, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    **The Job**: - Handle telephone/walk-in enquiries regarding bungalow bookings and reservations - Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay - Ensure seamless and smooth check in/out of guests/members - Collect payment for bungalow rentals and facilities usage - Compile and tally...

  • Full-time Customer Service Officer

    2 weeks ago

    Changi, Singapore National Service Resort & Country Club Full time

    **The Job**: - Input enquiry details into CMS to maintain updated prospective member records on a daily basis. - Update members’ account services requests into CMS to maintain updated membership records on a daily basis. - Update members’ payment record into CMS to reflect updated payment records on a daily basis. - Call prospective to close sales on a...

  • Part-time Customer Service Officer

    2 days ago

    Changi, Singapore National Service Resort & Country Club Full time

    **The Job**: - Handle daily operation and maintaining of facilities within Bowling Centre - Handle Cashier Counter during operation & reconcile daily payment balance - Maintain relationship with the Club’s Members, guests and members of public by providing good customer service - Ensure compliance to established rules of the game during bowling league /...