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Associate Executive, Patient Liaison Concierge

2 weeks ago

Central Region, Singapore Dynamic Human Capital Pte Ltd Full time $104,000 - $130,878 per year

Our client is seeking a service-oriented individual to join their Patient Liaison Concierge (PLC) team. As the primary liaison for VVIP, VIP, and CIP patients, you will deliver a seamless and personalized care journey, coordinating closely with both clinical and non-clinical teams to ensure the highest standards of service and discretion.

Key Responsibilities

  • Serve as the main point of contact for VVIP, VIP, and CIP patients, offering concierge-level support.
  • Coordinate and facilitate appointments, procedures, admissions, and follow-ups.
  • Anticipate client needs and provide personalized, premium service.
  • Manage logistics such as scheduling, transport, documentation, and real-time communication.
  • Handle sensitive and confidential information with the utmost discretion.
  • Respond to PLC emails, phone inquiries, and GP referrals promptly.
  • Assist clients with treatment cost estimates, billing, insurance, and payment processes.
  • Update referring GPs on patient outcomes, care pathways, and available services.
  • Work staggered hours, including evenings and weekends, based on client needs.

Requirements

  • Diploma holder in any discipline.
  • Strong service orientation, professionalism, and interpersonal skills.
  • Excellent communication and organizational skills.

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice ). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret only short-listed candidate will be notified.

Registration No: R / Phua Qiu Ru / EA Licence No: 12C6253