Patient Service Associate

3 days ago

Bedok New Town, Singapore SATA COMMHEALTH Full time $30,000 - $60,000 per year
  • Based at Bedok Medical Centre
  • 5.5 working days
  • Comfortable with administrative work and dealing with patients
Job Summary
  • Work closely with Centre Manager in the provision of frontline counter services to patients in medical centres or mobile medical services events.
  • Assist patients to verify their service requirement, managing patient queues, handle enquiries and to provide administrative support to the Centre Manager and Resident Physician.
Job Description

Registration

  • Responsible for reception of all appointment and walk-in patients at the medical centre or mobile medical services event.
  • Responsible for accurate appointment scheduling / booking and registration for patients accurately via clinic system including updating of patient's personal particulars such as email, mailing address and contact number.
  • Ensure patients' identifiers are verified for all patients when handling patient registration, which includes the verification of tests/procedures ordered by doctors.
  • Ensure that relevant instructions are communicated effectively to patients prior to their tests/procedures.
  • Ensure relevant Authorization Forms are filled in accurately with patients' endorsement and approval.
  • Ensure accurate application of promotions and discount vouchers appropriately and to validate its utilization via the clinic system.
  • Adhere to policy and standard operating procedures.

Cashiering and Medical Records Management

  • Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
  • Collect basic bio-data (e.g. visual acuity, near/distant, colour vision, wt, ht, BMI, etc.).
  • Accurate and meticulous in performing cashiering duty when assigned.
  • When assigned, to ensure the timely dispatching of medical reports, proper records and documentation of courier services in line with PDPA requirements.
  • Tally and check end of day collection and supporting documents.

Service Excellence

  • Ensure a high standard of professional service to clients, meeting customer service and quality KPIs as determined by the department.
  • Proactively identify customer's needs and sustain a culture of service excellence within the organisation.
  • Work collaboratively and effectively with other teams within the medical centre and/or mobile medical services event to contribute to the performance of the team.
  • Follow up and support reporting officer in handling patient relation issues.

Equipment, Supplies, and Maintenance

  • Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.
  • Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.

Others

  • Keep self-informed and up to date on product and services offered across the organisation.
  • Attend training as assigned by Centre Manager/ Mobile Medical Services Manager
  • Able to be deployed to other medical centres including supporting of Community Health Day and MMS events when necessary.
  • Guides and if needed accompany patients to various stations as and when required.
  • Any other tasks assigned by the Centre/ Mobile Services Manager.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

  • Patient Service Associate

    3 days ago

    Bedok New Town, Singapore SATA COMMHEALTH Full time $35,000 - $45,000 per year

    The JobProvide excellent service in the areas of receiving patients/clients for registration, assisting in patient/client education and all other event administration-related services.Attend to customer's needs, resolve customer complaints, collect feedback and ensure smooth on-site events operations.Responsible for ensuring adequate supplies of stationery...

  • Patient Service Associate

    4 days ago

    Bedok, Singapore Sata Commhealth Full time

    Overview Based at Bedok Medical Centre. 5.5 working days. Comfortable with administrative work and dealing with patients. Job Summary Work closely with Centre Manager in the provision of frontline counter services to patients in medical centres or mobile medical services events. Assist patients to verify their service requirement, manage patient queues,...

  • Patient Information Associate

    3 days ago

    Yishun New Town, Singapore Khoo Teck Puat Hospital Full time $30,000 - $60,000 per year

    Handles customer enquiries or concerns. Uses company resources, call centre policies and procedures to provide complete and accurate responses. Follow processes in accordance with organizational standards to ensure correct handling accuracy and operational effectiveness.MAJOR DUTIES AND RESPONSIBILITIES(A) SPECIFICPatient Relations1) Identify, handle and...

  • Client Service Associate

    4 days ago

    Bedok, Singapore Minmed Group Pte Ltd Full time

    The Client Service Associate is part of a dynamic team providing concierge level customer service and patient care at Minmed Health Screening Centre. The Client Service Associate is an important touch point and a service ambassador when patients attend for Executive Health Screening. **Requirements**: Diploma education Experience in healthcare or clinic...

  • Social Work Associate

    3 days ago

    Yishun New Town, Singapore National Healthcare Group Polyclinics Full time $40,000 - $60,000 per year

    Company description: National Healthcare Group PolyclinicsJob description: What you'll do as a Social Work Associate (1-Year Contract)We are looking for a compassionate individual to connect with adolescent patients and their caregivers. In this role, you will administer structured mental health assessment tools, perform basic biopsychosocial evaluations,...

  • Associate Project Manager Ctd

    2 days ago

    Bedok, Singapore Marken Full time

    **Title**: Associate Project Manager CTD **Job Purpose**: The main purpose of the Associate Project Manager’s role is the overall responsibility for the successful planning, execution, monitoring, control and closure of clinical supply and/or patient centric services projects of low to medium complexity. **Main Duties and Responsibilities**: - The role is...

  • Customer Care Associate

    3 days ago

    Bedok New Town, Singapore World Marketing Group Pte Ltd Full time $36,000 - $66,000 per year

    World Marketing Group Pte Ltd is hiring a Full time Customer Care Associate role in Bedok, Singapore. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonExpected salary: $3,000 - $3,700 per...

  • Warehouse Associate

    2 days ago

    Bedok, Singapore Marken Full time

    **Title**: Warehouse Associate **Job Purpose**: The Warehouse Associate is responsible for stock management and overall warehousing for the Marken Branch. Will work in conjunction with all Marken operated branches and their agents. **Main Duties and Responsibilities**: - Day to day coordination of all material ordering, material reception, stock...

  • Warehouse Associate

    1 week ago

    Bedok, Singapore Marken Full time

    **Title**: Warehouse Associate **Job Purpose**: The Warehouse Associate is responsible for stock management and overall warehousing for the Marken Branch. Will work in conjunction with all Marken operated branches and their agents. **Main Duties and Responsibilities**: - Day to day coordination of all material ordering, material reception, stock...

  • Administrative Associate II, Customer Service

    3 days ago

    Bedok New Town, Singapore UPS Full time $60,000 - $180,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...