Customer Care Associate

3 days ago

Bedok New Town, Singapore World Marketing Group Pte Ltd Full time $36,000 - $66,000 per year

World Marketing Group Pte Ltd is hiring a Full time Customer Care Associate role in Bedok, Singapore. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
  • Expected salary: $3,000 - $3,700 per month

Company Description

Established in 1982, World Marketing Group Pte Ltd (WMG) is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally.

Role Description


• Manage end to end key account management.


• Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.


• Expedite all critical orders with local subcontract vendors.


• Assist to manage clients and vendors administratively and operationally.


• Assist to manage and oversee projects operationally to ensure full compliance with the SOPs.


• Assist to update SOPs, billing instructions and payment instructions.


• Assist to work on RFQs from clients.


• Assist to prepare invoices.


• Manage the import/export declaration processes.


• Any other projects as and when assigned.

Qualifications


• Minimum Diploma holders or above in any field


• Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders


• Need to be IT Savvy (especially MS Office tools)


• Knowledge and experience in logistics with customer service and account management skillsets preferred.


• Commitment to meet tight datelines and reporting requirements


• Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.


• A positive attitude is a must.


• Able to start immediately or within short notice preferred.

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