Patient Information Associate

3 days ago


North Region, Singapore Khoo Teck Puat Hospital Full time $28,000 - $42,000 per year

Handles customer enquiries or concerns. Uses company resources, call centre policies and procedures to provide complete and accurate responses. Follow processes in accordance with organizational standards to ensure correct handling accuracy and operational effectiveness.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

Patient Relations

1) Identify, handle and resolve caller enquires using all modes of communication such as calls, SMS, email, web chat and fax.

2) Apply customer service policies and educate callers on services offered, including providing pre-consult advice and/or information to callers

3) Assist doctor and patient in changes of appointments by re-scheduling appointments in the outpatient computer system and establish contact with patients to inform them of the changes.

4) Maintain confidentiality of patient's information and adhere to PDPA guidelines.

5) Responsible and responsive to patient's feedback/complaint before referring to Supervisor, Executives or Manager.

6) To contribute as part of a team to deliver contact centre goals of TSF 80% in 20s and 85% or higher in call quality score and



  • North Region, Singapore Khoo Teck Puat Hospital Full time $30,000 - $60,000 per year

    The Patient Service Associate is responsible for providing assistance to patients which includes (but not limited to) reception duties, registration, admissions, payment collections and other administrative duties in the Emergency Department. To ensure Patient's information are up-to-date and accurate. To be in compliance with personal data protection act...


  • North Region, Singapore Khoo Teck Puat Hospital Full time $40,000 - $80,000 per year

    To provide and implement patient services in doctors' consultation, financial counselling and patient appointments. To implement service assistance to patients in the Specialist Outpatient Clinics which primarily includes (but is not limited to) registration appointment making, billing and payment and other administrative and counter duties. To ensure...


  • Central Region, Singapore National Cancer Centre Singapore Pte Ltd Full time $60,000 - $80,000 per year

    About UsThe National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer...

  • Patient Care Associate

    19 hours ago


    Central Region, Singapore Chiropractic First Group Pte Ltd Full time $104,000 - $130,878 per year

    Join Our Team Chiropractic Patient Care Associate-Front Desk WantedAre you passionate about health and wellness?Do you enjoy creating meaningful connections with people and delivering exceptional service?We're looking for a friendly, energetic, and proactive Patient Care Associate to be the face of our chiropractic practiceKey Responsibilities• Greeting...


  • North-East Region, Singapore Institute of Mental Health Full time $104,000 - $130,878 per year

    Company description: The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health...


  • Central Region, Singapore SATA COMMHEALTH Full time $1,800 - $4,500 per year

    Broad Functions:Work closely with the Assistant Manager in the provision of frontline counter services to patients in the community clinic and/or other community eventsThis will include assisting patients in verifying their service requirements, managing patient queues, handling enquiries, and providing administrative support to the Assistant Manager and...


  • North Region, Singapore Good Job Creations (Singapore) Pte Ltd Full time $2,200 per year

    Salary: Up to $2.2kContract Period:1-Year Contract [subject to contract extension or permanent conversion]Working schedule:5.5 days' work week / 8.30 am to 6 pmLocation:WoodlandsJob ScopePerform counter duties such as application of medical records, registration of elective admissions, general admission queries, referrals to Medical Social Services and...


  • Central Region, Singapore National Dental Centre Singapore Pte Ltd Full time $45,000 - $60,000 per year

    As a Senior Patient Service Associate, you will be expected to deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of internal and external customer / patients with the key aim of providing excellent patient care.  Your work area includes working at the Ambulatory Surgery centre and the main...


  • North-East Region, Singapore People Advantage Pte Ltd Full time $2,200 - $2,500 per year

    Highlights:Working Hours: Rotating Shift (Day / Night) 7:30am to 7:30pm and 7:30pm to 7:30amLocation: SengkangSalary: Gross salary $2,200 - $2,500The Role:Provide financial counseling to patients, offering estimates of their medical billsHandle patient registration and manage general inquiries at the counterAnswer incoming calls and provide clear and helpful...


  • Central Region, Singapore PERSOL Full time $30,000 - $60,000 per year

    Patient Information Associate ( Central  / Shift / up to $2500 )Responsibilities:Proactively engage with visitors, explain the visiting policy, and assist them with the self-registration process at kiosks or registration counters.Address visitors' inquiries, handle complaints, and manage escalations, including denial of entry after visiting hours.Assist...