Patient Service Associate

7 days ago

Ang Mo Kio New Town, Singapore SATA COMMHEALTH Full time $32,000 - $40,000 per year
  • Based at Ang Mo Kio Medical Centre
  • 5.5 working days
  • Comfortable with administrative work and dealing with patients
Job Summary
  • Work closely with Centre Manager/ Mobile Medical Services Manager in the provision of frontline counter services to patients in medical centres or mobile medical services events.
  • Assist patients to verify their service requirement, managing patient queues, handle enquiries and to provide administrative support to the Centre Manager and Resident Physician.
Job Description

Registration

  • Responsible for reception of all appointment and walk-in patients at the medical centre or mobile medical services event.
  • Responsible for accurate appointment scheduling / booking and registration for patients accurately via clinic system including updating of patient's personal particulars such as email, mailing address and contact number.
  • Ensure patients' identifiers are verified for all patients when handling patient registration, which includes the verification of tests/procedures ordered by doctors.
  • Ensure that relevant instructions are communicated effectively to patients prior to their tests/procedures.
  • Ensure relevant Authorization Forms are filled in accurately with patients' endorsement and approval.
  • Ensure accurate application of promotions and discount vouchers appropriately and to validate its utilization via the clinic system.
  • Adhere to policy and standard operating procedures.

Cashiering and Medical Records Management

  • Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
  • Collect basic bio-data (e.g. visual acuity, near/distant, colour vision, wt, ht, BMI, etc.).
  • Accurate and meticulous in performing cashiering duty when assigned.
  • When assigned, to ensure the timely dispatching of medical reports, proper records and documentation of courier services in line with PDPA requirements.
  • Tally and check end of day collection and supporting documents.

Service Excellence

  • Ensure a high standard of professional service to clients, meeting customer service and quality KPIs as determined by the department.
  • Proactively identify customer's needs and sustain a culture of service excellence within the organisation.
  • Work collaboratively and effectively with other teams within the medical centre and/or mobile medical services event to contribute to the performance of the team.
  • Follow up and support reporting officer in handling patient relation issues.

Equipment, Supplies, and Maintenance

  • Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.

Others

  • Keep self-informed and up to date on product and services offered across the organisation.
  • Attend training as assigned by Centre Manager/ Mobile Medical Services Manager
  • Able to be deployed to other medical centres including supporting of Community Health Day and MMS events when necessary.
  • Guides and if needed accompany patients to various stations as and when required.
  • Any other tasks assigned by the Centre/ Mobile Services Manager.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

  • Patient Service Associate

    2 weeks ago

    Bedok New Town, Singapore SATA COMMHEALTH Full time $30,000 - $60,000 per year

    Based at Bedok Medical Centre5.5 working daysComfortable with administrative work and dealing with patientsJob SummaryWork closely with Centre Manager in the provision of frontline counter services to patients in medical centres or mobile medical services events.Assist patients to verify their service requirement, managing patient queues, handle enquiries...

  • Patient Service Associate

    4 days ago

    Ang Mo Kio, Singapore Celecti Pte Ltd Full time

    **# Working locations Islandwide** **# Salary up to S$3200/mth (depending on experience)** **# 5.5-day work-week** **Responsibilities**: - Respond to patient inquiries and address their needs - Assist patients at the pre-registration kiosk - Provide guidance and support at the self-payment kiosk - Support the operations clinic services - Assist with...

  • Patient Service Associate

    2 weeks ago

    Bedok New Town, Singapore SATA COMMHEALTH Full time $35,000 - $45,000 per year

    The JobProvide excellent service in the areas of receiving patients/clients for registration, assisting in patient/client education and all other event administration-related services.Attend to customer's needs, resolve customer complaints, collect feedback and ensure smooth on-site events operations.Responsible for ensuring adequate supplies of stationery...

  • Patient Service Assistant

    17 hours ago

    Ang Mo Kio, Singapore ANG MO KIO - THYE HUA KWAN HOSPITAL LTD. Full time

    1 year exp **Roles & Responsibilities** The Patient Service Assistant will manage processes related to patient's admission, transfer, discharge and any other assigned clerical duties. **Responsibilities**: - Serve as receptionist, greet, direct and attend to enquiries from patients, visitors and other departmental staff. - Record and update appropriate...

  • Patient Information Associate

    2 weeks ago

    Yishun New Town, Singapore Khoo Teck Puat Hospital Full time $30,000 - $60,000 per year

    Handles customer enquiries or concerns. Uses company resources, call centre policies and procedures to provide complete and accurate responses. Follow processes in accordance with organizational standards to ensure correct handling accuracy and operational effectiveness.MAJOR DUTIES AND RESPONSIBILITIES(A) SPECIFICPatient Relations1) Identify, handle and...

  • Patient Care Assistant

    1 week ago

    Ang Mo Kio, Singapore The Lentor Residence Full time

    The Lentor Residence Pte Ltd is a private nursing home with Senior Day Care & Rehab service. We are located at Lentor Avenue with easy access from Yishun, Khatib, Ang Mo Kio, Yio Chu Kang, Hougang. Do you have a caring heart to serve others? We need you! Join us as a Patient Care Assistant in the Senior Care Centre Duties & Responsibilities - Perform...

  • Social Work Associate, Youth Service

    2 weeks ago

    Ang Mo Kio, Singapore Allkin Singapore Ltd Full time

    COMPANY DESCRIPTION Founded in 1978 as Singapore's first family service centre, Allkin Singapore is a community-centric social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background. Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for...

  • Location: Ang Mo Kio

    4 days ago

    Ang Mo Kio, Singapore Tzu Chi Singapore Full time

    Posted on : 22 Jan 2025, Location : Ang Mo Kio Dental Service Associate **Job Description**: - Assist the dentist in dental procedures, dental lab work, home or mobile dental services, and cross-infectivity management. - Manage patient registration, appointments, and other related processes - Assist in other administrative matters as appropriate - Collate...

  • Social Work Associate

    2 weeks ago

    Yishun New Town, Singapore National Healthcare Group Polyclinics Full time $40,000 - $60,000 per year

    Company description: National Healthcare Group PolyclinicsJob description: What you'll do as a Social Work Associate (1-Year Contract)We are looking for a compassionate individual to connect with adolescent patients and their caregivers. In this role, you will administer structured mental health assessment tools, perform basic biopsychosocial evaluations,...

  • Electrical Engineer

    4 days ago

    Ang Mo Kio New Town, Singapore John Holland Electrical & Service Pte Ltd Full time $60,000 - $120,000 per year

    Job Description & Requirements :Preparation of HV/MV/LV/ELV Electrical design, calculation, drawings, cost estimation, and details/schedules for projects.Lead in the coordination with other disciplines in preparation of design deliveries.Assist the Project Manager in up-keeping the project ISO quality documentation and records.To liaise and work with...