Patient Service Associate
2 weeks ago
- Based at Ang Mo Kio Medical Centre
- 5.5 working days
- Comfortable with administrative work and dealing with patients
- Work closely with Centre Manager/ Mobile Medical Services Manager in the provision of frontline counter services to patients in medical centres or mobile medical services events.
- Assist patients to verify their service requirement, managing patient queues, handle enquiries and to provide administrative support to the Centre Manager and Resident Physician.
Registration
- Responsible for reception of all appointment and walk-in patients at the medical centre or mobile medical services event.
- Responsible for accurate appointment scheduling / booking and registration for patients accurately via clinic system including updating of patient's personal particulars such as email, mailing address and contact number.
- Ensure patients' identifiers are verified for all patients when handling patient registration, which includes the verification of tests/procedures ordered by doctors.
- Ensure that relevant instructions are communicated effectively to patients prior to their tests/procedures.
- Ensure relevant Authorization Forms are filled in accurately with patients' endorsement and approval.
- Ensure accurate application of promotions and discount vouchers appropriately and to validate its utilization via the clinic system.
- Adhere to policy and standard operating procedures.
Cashiering and Medical Records Management
- Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
- Collect basic bio-data (e.g. visual acuity, near/distant, colour vision, wt, ht, BMI, etc.).
- Accurate and meticulous in performing cashiering duty when assigned.
- When assigned, to ensure the timely dispatching of medical reports, proper records and documentation of courier services in line with PDPA requirements.
- Tally and check end of day collection and supporting documents.
Service Excellence
- Ensure a high standard of professional service to clients, meeting customer service and quality KPIs as determined by the department.
- Proactively identify customer's needs and sustain a culture of service excellence within the organisation.
- Work collaboratively and effectively with other teams within the medical centre and/or mobile medical services event to contribute to the performance of the team.
- Follow up and support reporting officer in handling patient relation issues.
Equipment, Supplies, and Maintenance
- Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.
Others
- Keep self-informed and up to date on product and services offered across the organisation.
- Attend training as assigned by Centre Manager/ Mobile Medical Services Manager
- Able to be deployed to other medical centres including supporting of Community Health Day and MMS events when necessary.
- Guides and if needed accompany patients to various stations as and when required.
- Any other tasks assigned by the Centre/ Mobile Services Manager.
Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.
Only shortlisted candidates will be notified.
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