Sales Support

6 days ago

Singapore ZHILONG CONSTRUCTION AND ENGINEERING PTE. LTD. Full time $40,000 - $80,000 per year

Key Responsibilities

Sales Support & Quotation Management:

  • Prepare and issue accurate quotations based on customer requirements and follow up on potential sales.

  • Liaise with Site Engineers to understand customer needs and provide necessary support.

  • Assist in the preparation of sales proposals and offer technical solutions where appropriate.

Inter-Section/ Departmental Coordination

  • Covering for colleagues' duties when required to ensure smooth workflow and operations across teams, collaborate with other departments as needed.
  • Liaise with the Operations and Purchasing teams to ensure timely sourcing of products to meet customer demands.

Purchasing & Product Sourcing

  • Support purchasing roles by ensuring that materials and products are sourced in line with customer requirements and job timelines.
  • Assist in sourcing and evaluating products and suppliers, negotiating pricing, and ensuring lead time clearly defined.

Administrative & Documentation Tasks

  • Maintain and update customer databases, ensuring accurate and up-to-date information including customer details, sales history, and service records.
  • Organize and file documentation records related to quotations, purchase orders, and customer & supplier interactions.
  • Handle general customer inquiries through calls, emails and WhatsApp to resolve issues in a timely and professional manner.
  • Provide administrative support for sales meetings, product presentations, and other related events.

Customer Satisfaction Monitoring

  • Track and monitor customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the overall customer experience.
  • Escalate unresolved issues to the Section Team Lead/ Sales Manager or relevant departments for further action.

Additional Responsibilities

  • Perform ad-hoc administrative tasks as assigned by the Section Team Lead or Sales Manager.
  • Support purchasing tasks and assist in sourcing alternative products when required.
  • Assist in maintaining a well-organized filing system for easy access to documentation and records.

Requirements

  • Exposure in Engineering or a related field preferred.
  • Experience in sales support or customer service roles is an advantage.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office applications (Word, Excel, Outlook) and experience with CRM systems.
  • Ability to handle multiple tasks, work under pressure, and meet deadlines.

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