Trade Documentation Officer

4 days ago

Central Region, Singapore Singapore International Chamber of Commerce (SICC) Full time $104,000 - $130,878 per year

This specialist role entails processing/issuing of Certificates of Origin, Carnets and endorsing other shipping documents for the Singapore business community. This is a dual-role position involving both frontline customer service and backend processing of trade documents such as Certificates of Origin and ATA Carnets.

Key Responsibilities

  • Handle collection and point-of-sale entry of certification fees
  • Guide customers on Certificate of Origin (CO) and Carnet application procedures
  • Processing Certificate of Origin & Carnet applications and endorse other shipping documents
  • Attend to queried/rejected applications and phone/counter enquiries from customers

Pros

  • On the job training will be provided.
  • Hands-on exposure to trade documentation work
  • Daily interaction with customers—both face-to-face and over the phone
  • A 5-day work week
  • A stable and pro-family working environment in a small, supportive team
  • Your career path can be lateral or vertical depending on your attitude, capabilities and potential

Challenges

  • Staying consistently alert and meticulous is important to manage risk and provide quality service
  • Multi-tasking aspects of the job can sometimes be an adrenaline rush

Requirements

  • A service-oriented individual with a "proud to serve" attitude
  • You must be able to communicate effectively and professionally at all levels in fluent spoken and written English
  • You must be willing to keep learning
  • Experience in trade finance operations/shipping/freight forwarding is an advantage but not essential.
  • Proficiency in Microsoft Office applications

Singapore International Chamber of Commerce, Singapore's longest serving, independent business association, is looking for the right person to join its team.

Interested applicants should apply with a resume, detailing your qualifications, work experience, current and expected salary, contact number as well as availability. Your resume should be accompanied by a cover letter which sets out why you want this job and what skills you can bring to it.

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