Senior Executive

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Admissions and Financial Assistance.
• Front desk & Customer Service
• • Serve as the first point of contact at the OAFA Welcome Centre, providing professional and welcoming front-line service to prospective students, parents, and walk-in visitors.
• Manage and respond promptly to queries received via email, phone, and in-person visits, ensuring accurate information is provided regarding SMU's undergraduate programmes and admissions processes.
• Advise prospective students and parents on admission requirements, application procedures, important deadlines, and programme offerings.
• Deliver exemplary customer service by resolving enquiries effectively and with empathy, escalating complex issues to relevant team members where appropriate.
• Maintain accurate records of interactions and follow-ups in CRM systems or relevant tracking tools.
• Admissions Support
• • Maintain and update applicants' records in admissions systems (e.g., ISIS), ensuring data accuracy for application processing and reporting.
• Verify, file, and manage admissions-related documents submitted by applicants (e.g., transcripts, certificates, identity documents).
• Assist in processing and tracking of appeals, deferment, and withdrawal requests received via the admissions mailbox.
• Monitor and follow up on full fees acceptance form submissions, ensuring students complete all requirements by stipulated deadlines.
• Proactively follow up with applicants on outstanding documents or admission matters, including submission of test scores or application updates.
• Advise international applicants on Student Pass application procedures and related immigration matters, coordinating with ICA and internal stakeholders when necessary.
• Support mass communications to applicants (e.g., email blasts, system notifications) during key admissions milestones.
• Outreach and Engagement Support
• • Assist in the coordination, and execution of key recruitment and outreach events such as: Learning Journeys to SMU, Junior College and Polytechnic school visits and fairs.
• SMU Open House
• SMU Poly Day, IB Day, and Scholarship Showcase
• Represent OAFA at external school fairs, providing accurate, engaging, and student-focused information about SMU programmes and campus life.
• Support event logistics including preparation of event materials, venue setup, registration management, and hospitality.
• Other duties as assigned.

QUALIFICATIONS

• Diploma or Degree with at least 2 years of work experience.
• Good communication skills and enjoy talking to people.
• Meticulous, with strong administrative skills and the ability to multi-task across different projects.
• Proficient with Office tools such as Microsoft Excel and Microsoft Word.
• Proficient with technology tools such as Zoom, and willing to learn new systems.
• Strong customer service mindset with the ability to respond to different types of personalities.
• Knowledge of and interest in SMU will be an advantage.

OTHER INFORMATION

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University