Service Delivery Manager

7 days ago

West Region, Singapore Ambition Group Singapore Pte. Ltd. (SG) Full time $80,000 - $120,000 per year

Key Responsibilities

Application Maintenance and Support (AMS):

  • Support the Application Support Manager in overseeing AMS operations.
  • Collaborate with vendors and internal teams to onboard vendors and ensure compliance with contractual SLAs.
  • Review vendor deliverables such as change requests, incident reports, and resource utilization summaries.
  • Manage incident, release, and change management processes.
  • Prepare monthly service reports and assess vendor performance.

Vendor Management:

  • Work closely with vendors to resolve issues promptly and minimize business disruptions.
  • Ensure vendors adhere to processes and organizational standards.

Project Management:

  • Oversee and deliver application enhancements and change requests with vendors or internal teams.

BAU Operations:

  • Identify cost-saving opportunities and drive efficiencies through root cause analysis, knowledge management, and performance optimization.
  • Periodically review and update knowledge bases to reflect current business processes.
  • Provide support for applications outside the scope of AMS and participate in disaster recovery exercises.

Requirements:

  • Degree in Computer Science, Computer Engineering, or Information Technology.
  • At least 5 years of experience in application maintenance and support, with a strong focus on vendor management.
  • A minimum of 2 years of project management experience.
  • Proficiency in ITIL methodologies; ITIL certification is a plus.

  • Technical skills, including:

  • Java (version 8 and above), Unix/RedHat scripting, middleware (Weblogic, Tomcat, SpringBoot).

  • Automation tools, build tools (Maven, Jenkins), and databases (Oracle, MSSQL).
  • SDLC methodologies (Waterfall, Agile).
  • Excellent communication skills to engage with both technical and non-technical stakeholders.
  • Strong analytical and problem-solving abilities.
  • Proactive attitude and a collaborative approach to teamwork.
  • Experience in the logistics or port operations industry is an advantage.

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