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Service Engineer

2 weeks ago


Central Region, Singapore Peoplebank Singapore Pte Ltd Full time $5,500 per year

Job Title: Security Systems Service Engineer

Open to Singaporeans ONLY

Location : Central 

Onsite 

Permanent Full Time

Salary Up to $5500

Responsibilities:

  • Collaborate with the customer service team to quickly and efficiently resolve customers' security system issues.
  • Provide support and maintenance services, including routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training.
  • Enhance customer satisfaction and maintain long-term customer relationships.
  • Manage and renew maintenance contracts as required.
  • Ensure service quality by following company standards and policies to deliver prompt and efficient responses to service requests.
  • Handle daily troubleshooting and follow up on all open technical issues until resolution.
  • Take over service issues from project teams after external handover.

Requirements:

  • Minimum Diploma in Electronics, Computer, Automation, or Mechanical Engineering.
  • Knowledge of security systems, including access control, video surveillance, and alarm systems. Experience with Lenel, Cisco, or Milestone is advantageous.
  • Basic IT knowledge, including hardware, networks, and databases.
  • Ability to work under pressure.
  • Strong analytical and problem-solving skills.
  • Self-motivated, able to work independently, and quick to learn.
  • Customer-oriented with excellent communication and interpersonal skills.
  • Must be open to work on weekends and standby after office hours.

Benefits:

  • Transport and Transport Allowancw
  • Mobile allowance.
  • Standby or on-call allowances for night jobs.
  • Case allowances based on agreed timing.