Service Sales Engineer

2 weeks ago

Central Region, Singapore Good Job Creations (Singapore) Pte Ltd Full time $104,000 - $130,878 per year

Job ID:

Job Summary: An exciting opportunity to join our team as a customer representative, managing key accounts and driving customer satisfaction.

Responsibilities:

  • Act as the lead point of contact for all customer-related matters.
  • Manage a portfolio of accounts, identifying key customers and developing action plans to grow these accounts.
  • Identify potential options to meet customer needs and collaborate with the Technical Support Team to make these options available.
  • Identify sales opportunities, elaborate proposals, and coordinate processes to ensure high customer satisfaction and build strong, long-lasting relationships.
  • Encourage customer growth and loyalty through continuous support and assistance.
  • Resolve customer complaints by investigating problems with internal stakeholders, developing solutions, and making recommendations to customers.
  • Organize regular service reviews with customers and the operations team on critical issues.
  • Understand customer and vertical market needs to determine pricing and selling strategies.
  • Prepare and review contract terms and conditions.
  • Present proposals to customers.
  • Provide marketplace feedback, including competitive information, customer expectations, and industry trends.
  • Perform other relevant duties as assigned.

Requirements:

  • At least 2 years of relevant sales experience.
  • Knowledge in HVAC systems, Chiller Plants, Airside, Energy Services, and Building Services is an added advantage.
  • Ability to read, analyze, and interpret engineering documents.
  • Ability to respond effectively to sensitive inquiries or complaints.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Driven to delight customers with options and offerings to meet their needs.
  • Willingness to learn new options and upgrade skillsets to better serve customers.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

EA Personnel Name: Yang Soon Meng

EA Personnel Registration Number: R

EA License No.: 07C5771

#SCR-william-yang

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