Service Operations Manager

7 days ago


One North, Singapore Synapxe Full time $120,000 - $200,000 per year

Position Overview

Service Manager is responsible to maintain high levels of service and to ensure that all IT operations activities are performed. You are the subject matter expert in technology and/or business domain.

You are responsible to drive both internal and external teams in the resolution of complex problems to esnure high resiliency and compliance to SLAs, KPIs and metrics relating to service performance and operations performance. You should possess strong analytical skills in the completion of service operations related activities and are responsible for tracking and analyzing important reports covering service performance metrics and operations activities.

Role & Responsibilities

  • Serve as a Subject Matter Expert to enhance the organization's capability in applying service operations and maintenance frameworks effectively
  • Implement response and recovery plans focused on improving service recovery processes
  • Assist senior leaders in disaster recovery planning and related activities
  • Lead internal and third-party service provider review meetings to discuss performance, service improvements, quality, and processes
  • Troubleshoot and resolve service health issues, coordinating with relevant parties to eliminate impediments impacting service performance
  • Organize system activities, including planned maintenance events, system backup processes, and disaster recovery drills
  • Support and assist in high-severity incidents, facilitating problem management meetings
  • Develop operational support material blueprints for application disciplines, ensuring they are concise and comprehensive, covering internal security and technology standards
  • Collaborate with multiple internal teams to restore services during incidents, gathering necessary experts for root cause analysis and problem resolution
  • Track and ensure compliance with SLAs, KPIs, and metrics related to service and operations performance

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
  • Minimum of 8 years of experience in IT service management or related roles
  • Proven experience in managing service operations, incident management, and problem resolution
  • Experience working with third-party service providers and vendors

Apply Now

NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT

LI-SYNX41
LI-SYNX35

  • One North, Singapore Synapxe Full time $120,000 - $200,000 per year

    Position OverviewSenior Service Manager is responsible to maintain high levels of service and to ensure that all IT operations activities are performed. You are the subject matter expert in technology and/or business domain.You are responsible to drive both internal and external teams in the resolution of complex problems to esnure high resiliency and...


  • One North, Singapore 00ce6ec7-9fc6-41b8-b884-c92b5523b52e Full time $120,000 - $180,000 per year

    Responsibilities  Collaborate with Finance to address pertinent areas in terms of project profitability, budget adherence and performance issuesReview, implement and manage relevant project operational processes, procedures and controls of the business line, consistent with the WSP's strategies and valuesPartner with project managers (PMs) to improve...


  • One North, Singapore Private Advertiser Full time $80,000 - $120,000 per year

    Job Description & RequirementsObjectivesAssistant the Oprations Manager to lead various outsourced services teams to achieve and exceed their performance targets.Responsible for implementing the Quality Management System.ResponsibilitiesManage overall performance and delivery of services of all staff.Implement the Company's Quality Management System...

  • Service Analyst

    23 hours ago


    One North, Singapore Synapxe Full time $60,000 - $120,000 per year

    Company description: Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore. Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together...


  • North Coast, Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE LTD Full time $90,000 - $120,000 per year

    Job DescriptionAbout MicronMicron is a global leader in memory and storage solutions, enabling transformative technology that enriches life for all. With over 40 years of innovation, Micron plays a pivotal role in the data-driven economy, where memory and storage are strategic differentiators. We are committed to sustainability, employee well-being, and...


  • One North, Singapore Coventry Enterprises (Singapore) Pte Ltd Full time $40,000 - $80,000 per year

    About UsCoventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK's fastest growing and most successful business focused universities.Coventry University Enterprises has an enviable track record in the commercial application of Serious Games technology and has won a...

  • Service Engineer(ME)

    2 weeks ago


    One North, Singapore Canon Singapore Pte Ltd Full time $60,000 - $80,000 per year

    Provide servicing on customers' Multi-Function Devices in accordance with the procedures indicated inside the service manualTake ownership of designated  Multi-Function Devices  and to ensure all  Multi-Function Devices  are in optimum working conditionsProviding quality services during visits to ensure customers or users are delightedTo provide...

  • Project Manager

    2 weeks ago


    One North, Singapore Synapxe Full time $120,000 - $180,000 per year

    Position OverviewThis position requires exposure and experience to manage Project Delivery & the relevant Support Activities, for the scope under Channels, Document Mgmt, and Forms & Workflow.Role & ResponsibilitiesProject DeliveryManage project planning, strategy, objectives, policies, and fundingConduct detailed domain analysis to derive insights for...


  • One North, Singapore C&W SERVICES (S) PTE. LTD. Full time $40,000 - $80,000 per year

    About the job:Customer Service & Event CoordinationRespond to inquiries via walk-ins, phone calls, and emails.Assist in scheduling appointments and coordinating event requests to ensure proper arrangement and documentation.Fault Management & Job MonitoringPrepare and submit monthly fault report summaries.Lead in closing fault calls and monitor feedback in...


  • One North, Singapore PERSOL Full time $80,000 - $120,000 per year

    Key Responsibilities:Assist with various procurement activities including requisition processing, sourcing, evaluations, and contract administration.Work closely with internal teams to ensure compliance with procurement policies and procedures.Provide guidance and support to internal stakeholders on procurement processes and documentation.Maintain accurate...