Assistant Operations Manager

5 days ago

One North, Singapore Private Advertiser Full time $80,000 - $120,000 per year

Job Description & Requirements

Objectives

  • Assistant the Oprations Manager to lead various outsourced services teams to achieve and exceed their performance targets.
  • Responsible for implementing the Quality Management System.

Responsibilities

  • Manage overall performance and delivery of services of all staff.
  • Implement the Company's Quality Management System (QMS).
  • Ensure compliance with Quality standards, including timely submission of any quality reviews and related documentation.
  • Develop and maintain all documentation, including SOPs, Work Procedures, Work Instructions, etc.
  • Initiate and lead projects to value-add to existing services and client engagement which may include productivity improvement, cost reductions, etc..
  • Provide guidance to Team Lead and individual staff members with regards to service performance.
  • Prepare and consolidate all monthly and quarterly reports.
  • Ensure compliance with HS&E requirements, including development of Safety processes and documentation.

Staff Development

  • Ensure that each staff is qualified for the scope of the services to be delivered;
  • Maintain all training records;
  • Complete periodic performance appraisal of the Team Lead and staff members where appropriate;
  • Coach and mentor team leader and staff members;
  • Carry out training needs analysis.

Support HR and Administration

  • Support recruitment of staff for replacement or new positions;
  • Off-board and exit management of staff;
  • Supervise, control and maintain efficient and effective discipline over any and all personnel and shall impose disciplinary action over erring personnel;
  • Submit team's HR related documentation, including payroll matters (Leave, Expense Claim, Over-Time, etc.);
  • Build morale of team members;
  • Facilitate staff engagement and welfare programs.

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