ServiceNow Operations Intern

6 days ago

Central Region, Singapore Thales Full time $60,000 - $100,000 per year

Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we're shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

The Cloud Operations department is responsible for the operation of Thales DIS infrastructures in our Private and Public clouds.  ServiceNow is used to manage our CMDB (Configuration Management Database) and to support the core ITSM (IT Service Management) operations such as financial management, incident management, request management and change management.

Responsibilities:

As a ServiceNow Operations Intern, you will have the opportunity to learn and grow while working alongside experienced ServiceNow Developers, Operations & SRE and Customer Success Management teams. This will provide you with valuable exposure to ServiceNow configurations, customisations, scripting and best practices while contributing to real-world projects.

  • Participate in day-to-day operations such as service requests, incident handling and user assistance.
  • Assist in assessing and documenting current IT service management processes, as well as finding opportunities for improvement.
  • Create, update and maintain comprehensive documentation for processes, workflows and system configurations.
  • Create knowledge base articles and training resources to assist end users in efficiently utilising ServiceNow capabilities.

Depending on progress and priorities, new scope may be added, such as involvement in specific SRE projects (eg. workflow automation).

Requirements:

  • Degree in Information Technology/Information Systems or any relevant field
  • Preferably experience/background with ITSM (IT Service Management)
  • Experience working with large software suites (ServiceNow, SalesForce, SAP)
  • Interested in operational activities, business process analysis, documentation and workflow automation
  • Basic knowledge on and experience with scripting language (eg. Javascript) is a bonus

Learning Outcomes

  • With this internship, you will have the opportunity to have a wide view and understanding of IT infrastructure management activities
  • You will acquire knowledge in ITIL standards for IT service management activities.
  • You will develop analyst skills and acquire competencies on a widely deployed software suite – ServiceNow.
  • You will also have an overview of operation activities and be involved in SRE (Site Reliability Engineering) activities.

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.

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