Senior IT Support Engineer
2 days ago
- Drive technical excellence by acting as the primary escalation point for troubleshooting complex technical issues across devices and systems
- Enhance operational efficiency through managing IT assets, vendor coordination and shared devices (video conference systems, printers) to ensure smooth operations
- Lead initiatives by identifying opportunities to automate or refine workflows, revamping knowledge base articles or SOPs to drive efficiencies
- Collaborate with regional leaders, system engineers, and network teams to support projects and cross-functional initiatives
- Mentor junior team members and foster a knowledge-sharing culture
- Provide IT support for internal and external events, ensuring seamless technical execution
- Diploma or Degree in Computer Sciences, Information Technology or a related field preferred
- Minimum 3 years of relevant experience ideally in fast-scaling environments with proven track record in supporting VIPs or senior executives
- Familiarity with ITSM tools (ServiceNow, JIRA, Freshdesk) and supporting remote or hybrid work setups (VPN, Zoom, Teams, remote access software)
- Hands-on experience with Windows and macOS, iOS and Android administration
- Proficiency in LAN/WAN networking, TCP/IP and Cisco device configuration (firewalls, switches, IP phones etc)
- Proven leadership skills with ability to mentor, train, and manage escalations
- Proactive problem-solver who strategizes improvements, and delivers IT best practices with a customer-centric approach
- Relevant certifications (ITIL, CompTIA, Cisco) are a plus
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