Senior IT Support Engineer

2 days ago


One North, Singapore cb5919f3-6e78-40e9-b8f6-4be571a0310c Full time $80,000 - $120,000 per year
Job Description
  • Drive technical excellence by acting as the primary escalation point for troubleshooting complex technical issues across devices and systems
  • Enhance operational efficiency through managing IT assets, vendor coordination and shared devices (video conference systems, printers) to ensure smooth operations
  • Lead initiatives by identifying opportunities to automate or refine workflows, revamping knowledge base articles or SOPs to drive efficiencies
  • Collaborate with regional leaders, system engineers, and network teams to support projects and cross-functional initiatives
  • Mentor junior team members and foster a knowledge-sharing culture
  • Provide IT support for internal and external events, ensuring seamless technical execution
Requirements
  • Diploma or Degree in Computer Sciences, Information Technology or a related field preferred
  • Minimum 3 years of relevant experience ideally in fast-scaling environments with proven track record in supporting VIPs or senior executives
  • Familiarity with ITSM tools (ServiceNow, JIRA, Freshdesk) and supporting remote or hybrid work setups (VPN, Zoom, Teams, remote access software)
  • Hands-on experience with Windows and macOS, iOS and Android administration
  • Proficiency in LAN/WAN networking, TCP/IP and Cisco device configuration (firewalls, switches, IP phones etc)
  • Proven leadership skills with ability to mentor, train, and manage escalations
  • Proactive problem-solver who strategizes improvements, and delivers IT best practices with a customer-centric approach
  • Relevant certifications (ITIL, CompTIA, Cisco) are a plus


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