IT Support Engineer

2 days ago

One North, Singapore 5d08f700-5ed6-4a00-b963-0d48914e81d1 Full time $90,000 - $120,000 per year

What We Can Do For You

Endpoint Management & Deployment

  • Design, configure, and maintain Microsoft Intune policies, profiles, and compliance baselines for Windows, macOS, iOS, and Android devices.
  • Deploy and manage applications via Intune.
  • Maintain configuration baselines (BitLocker, LAPS, Firewall, etc.) and ensure continuous device compliance.
  • Manage hardware lifecycle and inventory.

Email Security & Network

  • Provide operational support for Exchange Online and Mimecast.
  • Assist with mail flow, transport rules, and client access policies as they relate to email security.
  • Basic network troubleshooting and SD-WAN setup knowledge.

Operations & Support

  • Provide Level 1 & 2 end-user support for desktops, laptops, mobile devices, printers, and peripherals to all global users during standard working hours.
  • Administer and support Microsoft Office 365 platform for Microsoft Teams, SharePoint online, Exchange Online and the Office apps.
  • Handle onboarding/offboarding IT tasks including account provisioning, training and device setup.
  • Monitor enrollment, compliance, and device health dashboards.
  • Maintain documentation, SOPs, and configuration baselines.
  • Perform basic network troubleshooting, including switches, wired/wireless connectivity.

Modernization & Projects

  • Support enterprise programs such as zero-trust enablement and passwordless authentication.
  • Test new Intune releases and evaluate impact on enterprise configurations.
  • Collaborate with the team to design future-state endpoint and messaging strategies.
  • Identify repetitive tasks and contribute to automation solutions to streamline support operations.

Who We're Looking For

  • Bachelor's degree in information technology, Computer Science, or related field.
  • 4 to 6 years of experience in End User Computing, Desktop Support, or IT Helpdesk roles.
  • Hands-on knowledge of Windows 10/11, Microsoft 365, Active Directory, Intune.
  • Strong hands-on knowledge of:

o    Microsoft Intune (Configuration Profiles, Compliance, App Deployment)

o    Entra ID Conditional Access and Device Join Types (Hybrid, Entra, Autopilot)

o    Exchange Online administration basics

o    PowerShell scripting for automation and troubleshooting

o    Experience managing Windows, iOS, or Android devices in Intune

  • Experience in Power Automate, Power BI, Copilot Studio are highly desired but not mandatory.
  • Attend biweekly evening IT meetings and quarterly summits with the global IT team to discuss projects.
  • Strong analytical and troubleshooting abilities.
  • Collaborative mindset and ability to work across teams.
  • Experience in A/V support, collaboration tools, endpoint security, and remote troubleshooting.
  • Basic understanding of networking, infrastructure, and telecom concepts.
  • Promote IT awareness and digital adoption among end users.
  • Effective documentation and communication skills.

Good to Have

  • ITIL Foundation
  • Microsoft Certified: Modern Desktop Administrator Associate
  • CompTIA A+ / Network+
  • Any Automation/Scripting certifications (PowerShell, Python, etc.) is a plus

Benefits

  • Attractive salary structure with medical and dental benefits
  • State of the Art Open Concept Working Environment
  • Collaborative and Motivated Team
  • Supportive management who are invested in your success
  • Attire: Smart Casual
  • Walking distance from Train Station

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