Senior Technical Support Engineer

8 hours ago

Yishun North Region, Singapore ASMPT SMT Solutions Full time $90,000 - $120,000 per year

Role:

As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company's equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams and/or customers.

Responsibilities:

  • Perform machine installation, commissioning, and production monitoring
  • Act as 2nd level regional support for internal and external customers in Rest of Asia, addressing all aspects of service activities
  • Respond to customer and regional service calls; attend to problems at customer sites when required
  • Deliver on-stie product training (hardware/software) to customers and internal teams, including Field Service Engineers, as a designated technical product champion for ASMPT
  • Lead or contribute to global training projects by formulating course content and materials; standardize training scope and deliver professionally
  • Develop and conduct refresher training for trainers and Field Service Engineers
  • Drive continuous improvement by developing new ideas and technologies for product training delivery that add value to our customers
  • Participate in other technical-related activities specific to our SMT Solutions offerings

Requirements:

  • Diploma or Degree in Electrical, Electronics, or Mechatronics Engineering
  • Basic project management knowledge is an advantage
  • Minimum 5 years of experience in SMT and Advanced Packaging Process and Applications in manufacturing and production environments is preferred
  • Familiarity with Fuji and Panasonic equipment is a plus
  • Experience in leading a team is a plus
  • Strong analytical and problem-solving skills, with a focus on results and quality
  • Ability to work independently with a high level of initiative and willingness to learn
  • Willingness to travel on short notice
  • Excellent teamwork and interpersonal skills; ability to collaborate in a multicultural environment with stakeholders at all levels globally

  • Technical Sales-Support Engineer

    2 days ago

    Central Region, Singapore Talent Trader Group Pte Ltd Full time $60,000 - $120,000 per year

    Job Overview:The Technical Sales-Support Engineer will play a key role in providing technical expertise and support to both local and overseas customers. This position bridges the gap between engineering and sales, ensuring that customer requirements are effectively translated into practical solutions. The ideal candidate is technically skilled,...

  • Infrastructure Support Engineer

    1 week ago

    Yishun, Singapore Genesis Connect Full time

    Genesis Connect is a digital recruitment partner specializing in connecting digital talents with forward-thinking companies. With a deep understanding of the evolving digital landscape, we drive innovation and growth, fostering and creating better opportunities for the economy. We aim to build a better tomorrow through digital by people. **About our...

  • Senior Sales Engineer

    1 week ago

    Woodlands, North Region, Singapore FUCARE PROTECTION Full time $80,000 - $120,000 per year

    Company DescriptionFUCARE, headquartered in Singapore, specializes in the development and manufacturing of protection products for safety shelters. These products focus on advanced construction materials, such as special metal doors, windows, and HVAC valves and dampers, designed to withstand blast and ballistic threats. With a commitment to technological...

  • IT Support Engineer/L1

    2 weeks ago

    North Region, Singapore Forte Employment Services Pte Ltd Full time $40,000 - $60,000 per year

    Responsibilities:Provide first-level technical support for hardware, software, network, and mobile devices.Troubleshoot and resolve IT-related problemsTroubleshoot issues related to Office 365, Windows OS, and basic networkingSet up and maintain desktops, laptops, printers, and mobile devices.Account setup and equipment provisioning.Escalate unresolved...

  • Technical Support Engineer

    6 days ago

    West Region, Singapore Good Job Creations (Singapore) Pte Ltd Full time $60,000 - $90,000 per year

    [Order Number: R] Responsibilities Provide technical support to commercial, production, and R&D teams, including troubleshooting and data analysis.Perform failure analysis, benchmark testing, and both destructive and non-destructive material or product tests.Assist in developing new analytical methods and standardizing testing procedures in collaboration...

  • Senior Technical Engineer, C&S

    1 week ago

    Central Region, Singapore PeopleSearch Pte Ltd Full time $100,000 - $150,000 per year

    Senior Technical Engineer, C&S (A1 building main con) - YLJoin our client, an established A1 main contractor known for delivering iconic residential, commercial, mixed-use, and institutional developments. Our client is currently seeking a Senior/Technical Engineer to support several large-scale iconic projects amid an exciting phase of growth. There are...

  • Senior/Structural Design Engineer

    1 week ago

    North Region, Singapore PeopleSearch Pte Ltd Full time $80,000 - $120,000 per year

    Senior/Structural Design Engineer (Multiple projects, A1) - YLOur client is a leading reputable A1 main contractor renowned for their extensive portfolio of iconic infrastructure and building projects across Singapore. In line with their growth and continued projects portfolio, they're now looking for Senior/Structural Design Engineers to join them for...

  • Assistant Manager, Technical Service Delivery

    2 weeks ago

    North Region, Singapore IDEMIA Public Security Full time $90,000 - $120,000 per year

    This role maximizes customer satisfaction and IDEMIAs business value by ensuring solutions run in accordance with customers' contracts and by ensuring scalable maintenance of the solutions.Defines maintenance strategies in accordance with customer requirements (spare parts management, software updates, support team organization) and associated quotesMonitors...

  • Technical Services Support Consultant

    3 days ago

    Yishun, Singapore Rapsys Technologies Full time

    Job Responsibilities: You will need to be hands-on and engage with the following activities: - Provide professional and sound consultation and coaching to customers and/or channel partners pertaining to product features and solutions - Undertake all aspects of project implementation, customization development to meet the client requirements, and post...

  • Sales Support Engineer

    1 week ago

    North Region, Singapore Quantum Automation Pte Ltd Full time

    We offer attractive benefits such as 5 days week, Flexible Work Arrangement, AWS/Completion Bonus, Variable Bonus etc. to successful candidate.Job Description:Support Tender Manager to develop comprehensive BMS estimation which includes preparation of tender submission and marketing materials during tender and follow up stage.Understand technical