
IT Support Engineer/L1
6 days ago
Responsibilities:
- Provide first-level technical support for hardware, software, network, and mobile devices.
- Troubleshoot and resolve IT-related problems
- Troubleshoot issues related to Office 365, Windows OS, and basic networking
- Set up and maintain desktops, laptops, printers, and mobile devices.
- Account setup and equipment provisioning.
- Escalate unresolved issues to higher-level support when necessary.
- Ensure timely follow-up and closure of support tickets
Responsibilities:
- Diploma / ITE in IT
- With experience in IT helpdesk /L1 experience
- Technical knowledge of Windows OS, Office 365, basic networking and common engineering software.
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