L1 Engineer

1 week ago

West Region, Singapore Jobline Resources Pte Ltd Full time $40,000 - $60,000 per year

Responsibilities


• The activities for the Local IT Support:


• Perform L1 support for network issues, log-in issues, Windows AD issues, and in-house Applications and office software e.g. Office 365.


• Escalate tickets to L2 support and work with them to resolve the issue.


• End point devices, including the hardware and software inventory. E.g. Windows, Mac OS


• Small office router for private office network


• Health check and monitoring of Windows Server


• Coordinate with the End Users to update security patches or updates on the end point devices.


• Install authorized software on behalf of the users.


• Manage service requests and incidents to ensure KPIs are met.


• Support any ad hoc tasks/projects rolled out by Company e.g. emergency software patches, laptop audit

Requirements


• Diploma in IT/Computing or related certification


• At least 2-3 years of relevant working experience

Licence no: 12C6060

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