IT Support Engineer
2 days ago
Location: As assigned by the client (Government Institution)
Employment Type: 12-Month Contract (Renewable)
About the Role:
We are looking for an enthusiastic IT Support Engineer (L1/ L2) to provide technical support to government staff. The successful candidate will play a key role in ensuring smooth day-to-day IT operations by delivering prompt, reliable, and customer-oriented support services.
Responsibilities:
- Provide onsite IT support at main and off-site locations, delivering excellent customer service.
- Respond to escalated helpdesk tickets, ensuring timely resolution, regular updates, and proper documentation.
- Troubleshoot and resolve hardware, software, and basic network issues.
- Support software distribution, patch management, and preventive maintenance activities.
- Install and maintain inventory scanning and software distribution agents on all IT assets.
- Reinstall agents on devices identified as non-responsive by asset administrators.
- Assist in hardware deployment, cloning, and agent reinstallation when required.
- Prepare detailed and accurate reports on disposed IT assets for audit and tracking purposes.
- Maintain up-to-date documentation for all supported equipment and services.
- Adhere to Service Level Agreements (SLAs) and proactively contribute to improving support quality.
Requirements:
- Minimum NITEC in Information Technology, Computer Science, or a related discipline.
- At least 1 year of relevant experience in IT desktop or technical support.
- Strong troubleshooting, communication, and customer service skills.
- Ability to work independently and as part of a support team.
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