IT Support Engineer

2 days ago


Central Region, Singapore Alphaeus Pte Ltd Full time $40,000 - $80,000 per year

Location: As assigned by the client (Government Institution)

Employment Type: 12-Month Contract (Renewable)


About the Role:

We are looking for an enthusiastic IT Support Engineer (L1/ L2) to provide technical support to government staff. The successful candidate will play a key role in ensuring smooth day-to-day IT operations by delivering prompt, reliable, and customer-oriented support services.


Responsibilities:

  • Provide onsite IT support at main and off-site locations, delivering excellent customer service.
  • Respond to escalated helpdesk tickets, ensuring timely resolution, regular updates, and proper documentation.
  • Troubleshoot and resolve hardware, software, and basic network issues.
  • Support software distribution, patch management, and preventive maintenance activities.
  • Install and maintain inventory scanning and software distribution agents on all IT assets.
  • Reinstall agents on devices identified as non-responsive by asset administrators.
  • Assist in hardware deployment, cloning, and agent reinstallation when required.
  • Prepare detailed and accurate reports on disposed IT assets for audit and tracking purposes.
  • Maintain up-to-date documentation for all supported equipment and services.
  • Adhere to Service Level Agreements (SLAs) and proactively contribute to improving support quality.

Requirements:

  • Minimum NITEC in Information Technology, Computer Science, or a related discipline.
  • At least 1 year of relevant experience in IT desktop or technical support.
  • Strong troubleshooting, communication, and customer service skills.
  • Ability to work independently and as part of a support team.


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