Application Support Engineer

2 days ago

Central Region, Singapore Tescom (S) Software Systems Testing Pte Ltd Full time $80,000 - $120,000 per year

We are looking to hire one Application Support Engineer, to join us in an exciting global engagement. This is more than just a support role - it's an opportunity to grow, collaborate, and contribute meaningfully to a high-impact business.

Responsibilities

  • As an Application Support Engineer, you will join our existing team, and you will play a crucial role in ensuring seamless operations for our global users. Your main responsibilities will include:
  • Delivering Level 1, 2, and 3 application production support services with a strong sense of ownership and accountability
  • Investigating and resolving user-reported incidents using established workflows and ticketing systems
  • Meeting and exceeding Service Level Agreements (SLAs) for response and resolution times
  • Applying your hands-on skills in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka, and other technologies to diagnose and fix issues efficiently

Experience:

  • Minimum 2 years relevant experience working in an application production support team.
  • Minimum 2 years of work experience in software development and coding in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka.

Education & Certifications:

  • Bachelor's Degree in Computer Science or a technology-related field.
  • ITIL Foundation certification.

Personal characteristics:

  • Strong English verbal and written communication skills.
  • Good work attitude.
  • Fast learner and able to quickly understand complex systems.
  • Quality conscious.
  • Strong sense of responsibility, accountability, and customer service.

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