L2 Application Support Engineer

4 days ago

Central Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $60,000 - $120,000 per year

The L2 Application Support Engineer handles advanced technical support and functional troubleshooting for business-critical applications. This includes issue resolution, configuration changes, integration support, and close collaboration with vendors and internal teams for continuous improvement.

Responsibility:

  • Investigate and resolve incidents escalated from L1 support.
  • Troubleshoot integration and batch processing failures.
  • Analyze logs, backend configurations, and database queries as needed.
  • Provide advanced support across key platforms, including but not limited to:
  • Event, Visitor, and Suite Management Systems - Resolve workflow breakdowns, data sync issues, or access logic errors.
  • Salesforce - Handle user permission issues, workflow errors, and configuration-based troubleshooting.
  • Power Apps / Power Automate / Microsoft Forms - Analyze failed flows, permission errors, and environment configurations.
  • Escalate critical issues to third-party vendors or OEMs when required.
  • Troubleshoot integration failures, including API interactions, SSO errors, and form submissions.
  • Execute corrective actions like updating configurations and restarting services.
  • Maintain system documentation and update user guides for L1 and end-users post-resolution.
  • Handle complex and non-standard service requests such as access provisioning, job scheduling, and sandbox setup.
  • Coordinate with application owners or OEMs for upcoming changes or feature rollouts.

    Document known issues, workarounds, and solutions for future reference.

    Requirements

    Skills:
  • Familiarity with SaaS/web applications and browser troubleshooting
  • Good knowledge of application integration (e.g., APIs, SSO, batch jobs).
  • Experience with ticketing systems (ServiceNow, JIRA)
  • 3+ years of experience in application or system-level support
  • Log and error trace analysis using tools such as browser dev tools, Postman, or system logs.
  • Good knowledge of HTML5, basic JavaScript/jQuery, and CSS.
  • Knowledge of Applications including Visitor Management System (VMS), Suite Management, Facilities POS & Indemnity Form, RFID Asset Tracking, People Counting System (100 Plus Promenade), and Power Automate & Power Apps, with functional understanding of user onboarding, reservations, transaction handling, asset tracking, sensor data analysis, and workflow troubleshooting.
  • Microsoft Power Platform (Power Automate, Power Apps) troubleshooting experience.

    Soft Skills:
  • Analytical thinker with structured problem-solving approach
  • Effective communicator with ability to explain issues to non-technical users
  • Self-motivated, detail-oriented, and collaborative across departments

    Qualifications:
  • Diploma or Degree in Information Technology or a related field
  • Any application based professional certification on cloud would be a plus
  • Bachelor's degree in IT, Computer Science, or related field
  • Knowledge of ITIL, cloud platforms, and ticketing workflows
  • Optional: HTML5/web certification
  • Experience in application support role (3 years minimum)

Charles, Lau Ngie Hao License No.: 02C3423 Personnel Registration No.: R1656741

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