Wintel Engineer
1 week ago
Responsibilities:
- Respond to escalated incidents from L1 support, providing timely and effective resolution.
- Diagnose and troubleshoot complex technical problems across various technologies.
- Perform root cause analysis to prevent recurring incidents.
- Document incident resolution steps and maintain knowledge base articles.
- Investigate and resolve underlying problems affecting IT services.
- Proactively identify potential issues and implement preventative measures.
- Collaborate with other teams to address complex problems.
- Implement approved changes to IT systems, following established procedures.
- Maintain in-depth knowledge of Windows and VMS operating systems, and security technologies.
Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field.
- Strong understanding of ITIL framework and service management principles.
- Relevant certifications (e.g., AWS certification) is a plus.
- Windows and VMS operating system administration
- Security best practices and implementation
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