Day 1 System Engineer

4 days ago

Central Region, Singapore AlpSoft Technologies Pte Ltd Full time $90,000 - $120,000 per year

Responsibilities:

  • Provide L2 operational support for Windows Server (2016/2019/2022/2025) in on-premises and multi-cloud environments.
  • Manage and support AD, DNS, DHCP, GPO, WSUS, and Windows clustering.
  • Resolve incidents and service requests related to Wintel systems via ITSM platforms (ServiceNow, Jira, etc.).
  • Perform patch management and coordinate monthly/quarterly patch cycles using WSUS/SCCM/AWS Systems Manager.
  • Support AWS services: EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM).
  • Implement and review IAM permissions using IAM Access Analyzer and least privilege model.
  • Execute and remediate findings from CIS Hardening baselines and compliance scans.
  • Carry out Vulnerability Management System (VMS) remediation and Cloudscape recommendations in collaboration with InfoSec teams.
  • Work with Trend Micro Vision One (or similar EDR/XDR platforms) for threat detection and remediation.
  • Assist in automation scripting and remediation via PowerShell, AWS CLI, and SSM Documents.
  • Create and maintain technical documentation, knowledge articles, and standard operating procedures.
  • Participate in audits, patch windows, and disaster recovery testing.
  • Perform on-call support and participate in 24x7 shift rotations when required.

Requirements:

  • Diploma or Degree in Information Technology, Computer Science, or related discipline.
  • 5+ years of hands-on Wintel administration and support.
  • 2+ years of hands-on AWS experience supporting Windows workloads.
  • Experience with IAM roles, security groups, S3 access policies, and CloudWatch alarms/logs.
  • Exposure to security and hardening frameworks (e.g., CIS Benchmarks, SCAP).
  • Familiarity with tools like Trend Micro Vision One, Qualys/Tenable, AWS Config, and AWS Systems Manager.
  • PowerShell scripting proficiency for routine tasks and automation.
  • Knowledge of backup and recovery strategies for Windows servers in cloud.
  • Understanding of ITIL practices and experience using ticketing systems.

Preferred Certifications:

  • AWS Certified SysOps Administrator – Associate
  • AWS Certified Solutions Architect – Associate
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • ITIL v3/v4 Foundation

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