IT Support Engineer

5 days ago

Central Singapore PERSOLKELLY Full time

**Opened to Fresh Grad (preferably with Internship) or 1 to 3 years exp**:
**Role
Provide IT technical support in our expanding Customer’s IT environment

**Job Scope
- Responsible for break-fix support for IT related equipment Support the project manager(s) and sales team in various activities to ensure timely delivery/closure on business critical issues according to customer expectation.
- Supports new projects, OS installations, upgrades, patches and creation of documentation
- Setting up new users' accounts, profiles and dealing with password issues
- Handle customer relation problems promptly and appropriately, provide guidance, escalate issues according to establish workflow
- Perform root cause analysis, repairing system software, troubleshooting performanc issues, OS configuration and hardware failures
- Perform preventive and corrective maintenance works as scheduled
- Responding within agreed time limits to call-outs
- Ensure an efficient tracking system of all paper-work
- Review and conduct impact analysis of IT infrastructure requirements and issues
- Provide support for customer calls to ensure SLAs are kept and identify potential relationship disturbances.
- Keep management informed by tracking incidents and customer requests and escalate if necessary
- Analyze customer satisfaction, identify, manage and help resolve IT related issues that negatively influence the relationship to the customer Work within a team environment to ensure availability of customer’s servers with significant business or IT impact

**Technical Requirements
- Working knowledge in experience with WINTEL servers and Microsoft Operating-Systems
- Basic knowledge of Router configuration, Network and Printer setup, Secure WIFI setup
- Understanding of/and commitment to IT as a service function and business enabler
- Knowledge should extend through operating System Support, Server Virtualization, server builds, basic network troubleshooting
- Knowledge in cloud platforms such as Microsoft Office365 and Azure would be preferred
- Knowledge in using reporting tools would be preferred
- Minimum 2-year experience in an IT position

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1871815 (Saravanan)

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