Assistant Manager

2 days ago

One North, Singapore Synapxe Full time $80,000 - $120,000 per year

Position Overview

This role will oversee IT production maintenance support. The candidate will demonstrate the ability to work with a team that is responsible to ensure seamless service delivery in a fast-paced environment. This role combines technical expertise, leadership, and process management to manage regular maintenance schedule, drive production tickets resolutions, and ensure operational efficiency.

The role also includes ongoing professional development staying up-to-date with the latest software releases and patches. A key requirement is certification in a Commercial Off-The-Shelf (COTS) product (Epic) suite relevant to the role, as well as a proven track record in maintaining production systems to ensure optimal performance. Training and certification for the product will be provided.

Role & Responsibilities

  • Ensure the availability, reliability, and performance of production environments
  • Coordinate the resolution of high severity production issues by directing the appropriate support teams, and ensuring timely and accurate updates are provided to the incident reporting team, users, and senior management. This includes providing regular, clear, and actionable status reports at each critical stage of the incident, ensuring stakeholders are informed of progress and resolution efforts in a timely manner
  • Troubleshoot, resolve, and escalate critical production issues, ensuring timely resolution within service level objectives
  • Perform root cause analysis, lesson learnt on issues and collaborate with internal teams to implement long-term fixes
  • Lead the triage of production incidents, driving resolution and ensuring customer satisfaction
  • Lead and manage planned maintenance activities such as product release updates, resilience testing exercises
  • Stay current with product updates and patches, gaining certifications on COTS products to maintain expertise in relevant technologies
  • Participate in bug fixing as part of professional development, enhancing technical skills and contributing to product stability
  • Collaborate with build team to apply fixes and enhancements to the production environment while ensuring minimal disruption
  • Maintain in-depth knowledge and expertise in relevant COTS products and how they are integrated into the production environment
  • Lead efforts to implement product upgrades, patches, and new features in alignment with company and industry standards
  • Work closely with vendors technical services and internal build teams to resolve product-related issues and ensure optimal configuration

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 6-8 years of experience in IT production maintenance support
  • Proven experience in managing service tickets, meeting SLAs, and working with technical teams in a fast-paced environment
  • Strong troubleshooting, problem-solving, and analytical skills
  • Proven team player with good communication and interpersonal skills to collaborate with internal stakeholders and vendors
  • In-depth knowledge of ITIL processes and best practices, particularly in incident management and SLA monitoring
  • Proficiency in system monitoring, ticketing systems, and issue tracking tools (e.g., ServiceNow)
  • Ability to adapt quickly to new technologies and products while maintaining high service standards
  • ITIL Foundation certification is a plus

Apply Now

NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT

  • Assistant Manager, Facilities Management

    7 days ago

    One North, Singapore MOH Holdings Pte Ltd Full time $90,000 - $120,000 per year

    Job DescriptionThe Assistant Manager will manage and supervise the contracted operators in the day-to-day operations of the Transitional Care Facilities; Multi-Purpose Community Isolation Facilities and/or Nursing Accommodation. This includes activities leading to the standing-up and closing of the facilities. The officer will also be expected to drive...

  • Operations Assistant Manager

    2 weeks ago

    One North, Singapore Majeton Pte. Ltd. Full time $60,000 - $80,000 per year

    At Majeton, we are driven by our commitment to deliver "The Right Product for Health". Our team of researchers and clinical experts utilise clinic feedback from practitioners, scientifically researched literature and top quality manufacturing as the foundation for all products.We are seeking a highly motivated and detail-oriented Operations Assistant Manager...

  • Assistant Service Manager

    1 week ago

    One North, Singapore Synapxe Full time $90,000 - $120,000 per year

    Position OverviewAssistant Service Manager is responsible to maintain high levels of service and to ensure that all IT operations activities are performed. You are the subject matter expert in technology and/or business domain.You are responsible to drive both internal and external teams in the resolution of complex problems to esnure high resiliency and...

  • Assistant Manager

    2 days ago

    One North, Singapore Synapxe Full time $150,000 - $250,000 per year

    Position OverviewThe Senior Manager, Strategy & Policy Office, plays a critical role in shaping Synapxe's corporate strategies and positioning within the broader health and technology ecosystem. You will be part of a high performing team supporting Synapxe leadership to plan, formulate and review initiatives in alignment to the organisation's priorities.Role...

  • Assistant Manager

    1 week ago

    One North, Singapore Synapxe Full time $80,000 - $120,000 per year

    Company description: Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore. Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together...

  • Assistant Manager

    2 weeks ago

    One North, Singapore Synapxe Full time $120,000 - $180,000 per year

    Position OverviewOur Programme.Operations.Digital (P.O.D) department is hiring a PMO Manager to:Support the project delivery teams in the area of tracking of project performance and risk managementStrengthen governance and compliance by enforcing governance frameworkAdherence to project standards and compliance standardsEnsure that the project is aligned...

  • Assistant Manager

    2 weeks ago

    One North, Singapore Synapxe Full time $90,000 - $120,000 per year

    Company description: Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore. Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together...

  • Assistant Operations Manager

    4 days ago

    One North, Singapore Private Advertiser Full time $80,000 - $120,000 per year

    Job Description & RequirementsObjectivesAssistant the Oprations Manager to lead various outsourced services teams to achieve and exceed their performance targets.Responsible for implementing the Quality Management System.ResponsibilitiesManage overall performance and delivery of services of all staff.Implement the Company's Quality Management System...

  • Assistant Manager

    2 weeks ago

    One North, Singapore Synapxe Full time $60,000 - $80,000 per year

    Position OverviewThe candidate will be part of the PMO (Programme Management Office) team which supports the project delivery teams in the area of tracking of project performance and risk management, governance and resource planning. The team also oversees and manages selected programme tracks and project delivery.Role & ResponsibilitiesAdministrative Tasks...

  • Assistant Manager

    2 weeks ago

    One North, Singapore Synapxe Full time $90,000 - $120,000 per year

    Company description: Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore. Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together...